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Service quality
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14,110
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8,947
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8,856
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7,147
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6,644
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6,438
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4,206
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4,116
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4,108
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4,057
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3,318
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Pies, Ingo
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78
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77
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76
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76
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75
Svensson, Göran
73
Beckmann, Markus
69
Siddiqui, Danish Ahmed
68
Frey, Bruno S.
67
Chang, Chia-Lin
65
Freeman, R. Edward
65
Bakker, Arnold B.
63
Han, Heesup
62
Wieland, Josef
61
Dur, Robert A. J.
60
Karatepe, Osman M.
58
Propper, Carol
56
Scherer, Andreas Georg
56
McGee, Robert W.
54
Steinmann, Horst
54
Bruhn, Manfred
53
Mattila, Anna S.
53
Straume, Odd Rune
52
Brink, Alexander
47
Kaptein, Muel
46
Usman, Osly
46
Wood, Greg
46
Hanushek, Eric Alan
45
Beschorner, Thomas
44
Chen, Tain-Jy
44
Crane, Andrew
44
Rivkin, Steven G.
44
Yu, Zongxian
44
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Institut der Deutschen Wirtschaft Köln
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Jingji-Yanjiusuo <Taipeh>
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10
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Journal of business ethics : JOBE
1,831
International journal of hospitality management
913
Zi you zhong guo zhi gong ye
759
Journal of business research : JBR
594
International journal of contemporary hospitality management
449
The service industries journal
434
Journal of retailing and consumer services
404
Journal of business ethics : JBE
395
Diskussionspapier / Lehrstuhl für Wirtschaftsethik, Martin-Luther-Universität Halle-Wittenberg
326
SpringerLink / Bücher
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Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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NBER working paper series
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Discussion paper series / IZA
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The international journal of human resource management
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NBER Working Paper
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Cogent business & management
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The journal of services marketing
241
International Journal of Contemporary Hospitality Management
234
Journal of hospitality marketing & management
229
Journal of Business Ethics
226
Journal of vocational behavior
207
Journal of managerial psychology
201
Economic review : issued bi-monthly
197
Journal of business and psychology
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Business ethics quarterly : the journal of the Society for Business Ethics
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Journal of air transport management
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Applied economics
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Auditing : a journal of practice & theory
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Journal of travel and tourism marketing
179
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
170
Review of Pacific Basin financial markets and policies
158
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
154
Services marketing quarterly
149
Springer eBook Collection
149
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
148
Zeitschrift für Wirtschafts- und Unternehmensethik : zfwu
147
International journal of human resource management
146
Service business
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ECONIS (ZBW)
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2,085
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1,876
RePEc
1,622
EconStor
510
BASE
134
OLC EcoSci
55
USB Cologne (business full texts)
46
ArchiDok
4
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Showing
1
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10
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78,548
Sort
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date (oldest first)
1
Can an ethical situation be “not a question of ethics”?
Beck, Jeffrey A.
;
Lazer, William
;
Schmidgall, Raymond
- In:
Journal of hospitality marketing & management
19
(
2010
)
2
,
pp. 157-170
Persistent link: https://www.econbiz.de/10003974676
Saved in:
2
Exploring the influence of ethical climate on employee compassion in the hospitality industry
Zoghbi-Manrique-de-Lara, Pablo
;
Guerra-Baez, Rita
- In:
Journal of business ethics : JOBE
133
(
2016
)
3
,
pp. 605-617
Persistent link: https://www.econbiz.de/10011450881
Saved in:
3
A multilevel investigation of the link between ethical leadership behaviour and employees green behaviour in the hospitality industry
Wood, Bronwyn P.
;
Eid, Riyad
;
Agag, Gomaa
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012820016
Saved in:
4
Does job standardization increase organizational citizenship behavior?
Chen, Li-chan
;
Niu, Han-jen
;
Wang, Yau-de
;
Yang, Chyan
; …
- In:
Public personnel management
38
(
2009
)
3
,
pp. 39-49
Persistent link: https://www.econbiz.de/10003891661
Saved in:
5
Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry
Gjerald, Olga
;
Øgaard, Torvald
- In:
International journal of contemporary hospitality management
22
(
2010
)
6
,
pp. 887-909
Persistent link: https://www.econbiz.de/10008749353
Saved in:
6
Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook
;
Cho, Seonghee
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
Saved in:
7
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
8
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
Saved in:
9
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
10
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
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