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Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael; Kwortnik, Robert J. - In: International journal of hospitality management 86 (2020), pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
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Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe; Fragnière, Emmanuel; … - In: International journal of economics and accounting : IJEA 5 (2014) 2, pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
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The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati; Suyanto, Suyanto; Safitri, Julia; … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
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The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar; Mohiuddin, Syed Aulia; Mishra, G. P. - In: International journal of business excellence : IJBEX 29 (2023) 3, pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
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Customer's satisfaction towards life insurance claim settlement in Nepal
Aryal, Suman - In: Nepalese journal of finance : a publication of Uniglobe … 10 (2023) 1, pp. 119-131
Persistent link: https://www.econbiz.de/10014495251
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The pre-pandemic role of customer online satisfaction in price determination : eevidence from hotel industry
Palić, Irena; Palić, Petra; Banić, Frane - In: Croatian review of economic, business and social … 7 (2021) 2, pp. 50-60
This study examines the importance of online reviews for price determination in the hotel industry in the pre-pandemic period. The research is conducted for Croatian small open economy with a developed tourism sector. The paper fills the gap in existing literature by using multivariate principal...
Persistent link: https://www.econbiz.de/10013171555
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Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira - In: International journal of applied management science 11 (2019) 2, pp. 91-112
Persistent link: https://www.econbiz.de/10012035828
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Service capacity and price promotion wars
Bae, Junhyun; Chen, Li; Yao, Shiqing - In: Management science : journal of the Institute for … 68 (2022) 12, pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
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The role of service quality and ticket pricing on satisfaction and behavioural intention within professional football
Biscaia, Rui; Correia, Abel; Yoshida, Masayuki - In: International journal of sports marketing & sponsorship 14 (2012/13) 4, pp. 301-325
Persistent link: https://www.econbiz.de/10010195352