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It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work

Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012238353

Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer

Javed, Muhammad Kashif; Wu, Min - In: Journal of retailing and consumer services 54 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012238377

Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects

Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17

Persistent link: https://www.econbiz.de/10012241921

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings

Grewal, Dhruv; Kroschke, Mirja; Mende, Martin; … - In: Journal of interactive marketing : a quarterly … 51 (2020), pp. 9-25

Persistent link: https://www.econbiz.de/10012299803

The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter

Lin, Cheng-Yu; Lin, Jiun-Sheng Chris - In: Journal of service management 28 (2017) 1, pp. 107-132

Persistent link: https://www.econbiz.de/10011654999

My Soul Shoe* store story : poor product repair and customer service experience

Sweet, Tia - In: International journal of business and economics 16 (2017) 2, pp. 233-239

Persistent link: https://www.econbiz.de/10011971511

Service investment for online retailers with social medi : does it pay off?

Hou, Ruiqi; Koster, René de; Yu, Yugang - In: Transportation research / E : an international journal 118 (2018), pp. 606-628

Persistent link: https://www.econbiz.de/10011928981

The effects of apologies for service failures in the global online retail

Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445

Persistent link: https://www.econbiz.de/10011884544

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860