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Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung; Choi, Youngsoo; Olson, Eric - In: International journal of hospitality management 33 (2013), pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
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The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung; Olson, Eric - In: Journal of business research : JBR 67 (2014) 6, pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
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Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence
Olson, Eric D.; Ro, Heejung - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 312-331
Persistent link: https://www.econbiz.de/10012259302
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An exploratory study of gay travelers : socio-demographic analysis
Ro, Heejung; Olson, Eric D.; Choi, Youngsoo - In: Tourism review : the official journal of the AIEST 72 (2017) 1, pp. 15-27
Persistent link: https://www.econbiz.de/10011667364
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Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung; Olson, Eric D. - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
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Generation Z and their perceptions of well-being in tourism
Olson, Eric D.; Ro, Heejung - In: Generation Z marketing and management in tourism and …, (pp. 101-118). 2021
Persistent link: https://www.econbiz.de/10012594278
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Investigating the interplay among the Olympic Games image, destination image, and country image for four previous hosts
Hahm, Jeeyeon; Tasci, Asli DA; Breiter Terry, Deborah - In: Journal of travel and tourism marketing 35 (2018) 6, pp. 755-771
Persistent link: https://www.econbiz.de/10011918089
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Consumer-based brand equity of a destination for sport tourists versus non-sport tourists
Tasci, Asli DA; Hahm, Jeeyeon; Breiter Terry, Deborah - In: Journal of vacation marketing : an international journal 24 (2018) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011876084
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A longitudinal study of Olympic Games' impact on the image of a host country
Tasci, Asli DA; Hahm, Jeeyeon; Breiter Terry, Deborah - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 443-457
Persistent link: https://www.econbiz.de/10012179418
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Investigating the effect of alternative golf experience on traditional golf : an integrated framework of perceived value, satisfaction, and involvement
Kang, Juhee; Kwun, David J.; Hahm, Jeeyeon - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4266-4287
Persistent link: https://www.econbiz.de/10013413357