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Characterising the concept of service experience

Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389

Persistent link: https://www.econbiz.de/10009239536

Negative emotions and their effect on customer complaint behaviour

Tronvoll, Bård - In: Journal of service management 22 (2011) 1, pp. 111-134

Persistent link: https://www.econbiz.de/10009010792

A dynamic model of customer complaining behaviour from the perspective of service-dominant logic

Tronvoll, Bård - In: European journal of marketing : EJM 46 (2012) 1/2, pp. 284-305

Persistent link: https://www.econbiz.de/10009514971

Parents' burdens of service for children with ASD – implications for service providers

Helkkula, Anu; Buoye, Alexander John; Choi, Hyeyoon; … - In: Journal of Service Management 31 (2020) 5, pp. 1015-1039

Purpose: The purpose of this investigation is to gain insight into parents' perceptions of benefits vs burdens (value) of educational and healthcare service received for their child with ASD. Parents are the main integrators of long-term educational and healthcare service for their child with...

Persistent link: https://www.econbiz.de/10012278694

Value proposal co-creation in online community-based idea contests

Kelleher, Carol; Céilleachair, Aonghus Ó.; Helkkula, Anu - In: Innovating in practice : perspectives and experiences, (pp. 291-316). 2017

Persistent link: https://www.econbiz.de/10011570081

Service experience co-creation : conceptualization, implications, and future research directions

Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205

Persistent link: https://www.econbiz.de/10011401238

Service experiences beyond the direct use : indirect customer use experiences of smartphone apps

Dube, Apramey; Helkkula, Anu - In: Journal of service management 26 (2015) 2, pp. 224-248

Persistent link: https://www.econbiz.de/10011401337

Narratives and metaphors in service development

Helkkula, Anu; Pihlström, Minna - In: Qualitative market research : an international journal 13 (2010) 4, pp. 354-371

Persistent link: https://www.econbiz.de/10008688962

Circularity of customer service experience and customer perceived value

Helkkula, Anu; Kelleher, Carol - In: Journal of customer behaviour 9 (2010) 1, pp. 37-53

Persistent link: https://www.econbiz.de/10003965734

Practices and experiences : challenges and opportunities for value research

Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service management 23 (2012) 4, pp. 554-570

Persistent link: https://www.econbiz.de/10009619534