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Perception value of product-service systems : neural effects of service experience and customer knowledge
Zhao, Meina; Wang, Xuqi - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
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How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan; Alotaibi, Salman; Tao, Chen-Wei - In: International journal of hospitality management 93 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
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The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram; Gilboa, Shaked; Gamliel, Eyal - In: Services marketing quarterly 35 (2014) 3, pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
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The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.; Ponnaiyan, Subramaniam; ElMelegy, … - In: Quality management journal : QMJ 29 (2022) 2, pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
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Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant : evidence from India
Rai, Hithesh; Prabhu, H. Mahesh - In: International journal of business excellence : IJBEX 26 (2022) 4, pp. 425-437
Persistent link: https://www.econbiz.de/10013198315
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Perceptions of customers regarding their expectations of service quality in South African full-service restaurants
Naude, Petro; Rudansky-Kloppers, Sharon - In: International business and economics research journal 15 (2016) 2, pp. 55-67
Persistent link: https://www.econbiz.de/10011701215
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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The role of sacrifice and service quality in the Indian restaurant industry
Kushwah, Prabhat Kumar Singh; Singh, Pankaj Kumar - In: International journal of business excellence : IJBEX 23 (2021) 2, pp. 153-170
Persistent link: https://www.econbiz.de/10012506643