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Putting service relations to the test : how can negative consumer reactions to price increases be reduced?
Woisetschläger, David M.; Evanschitzky, Heiner; … - In: Journal of relationship marketing : innovations & … 7 (2008) 4, pp. 377-390
Persistent link: https://www.econbiz.de/10003807764
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Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von - 2001
Persistent link: https://www.econbiz.de/10013441020
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The effect of utilitarian website features on online Saudi Arabia consumers loyalty in the case of online flight booking
Azam, Afshan - In: International journal of e-business research : an … 12 (2016) 4, pp. 57-75
Persistent link: https://www.econbiz.de/10011613111
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari; Rajendran, G. - In: International journal of process management and … 3 (2013) 4, pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
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Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing; Wen, Biyan; Ouyang, Zhe - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan; Shankar, Amit; Das, Manish; … - In: Services marketing quarterly 43 (2022) 4, pp. 445-465
Persistent link: https://www.econbiz.de/10013416990