Narrow search
Showing 91 - 100 of 368,637
Cover Image
Sales manager behavior-based control and salesperson performance : the effects of manager control competencies and organizational citizenship behavior
Piercy, Nigel; Cravens, David W.; Lane, Nikala - In: Journal of marketing theory and practice 20 (2012) 1, pp. 7-22
Persistent link: https://www.econbiz.de/10009509178
Cover Image
High-involvement human resource practices, affective commitment, and organizational citizenship behaviors
Yang, Yi-chun - In: The service industries journal 32 (2012) 8, pp. 1209-1227
Persistent link: https://www.econbiz.de/10009553162
Cover Image
Outcomes of ethical leadership among salespeople
DeConinck, James B. - In: Journal of business research : JBR 68 (2015) 5, pp. 1086-1093
Persistent link: https://www.econbiz.de/10010517095
Cover Image
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Cover Image
How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.; Bush, Alan J.; Shannahan, Kirby … - In: Industrial marketing management : the international … 51 (2015), pp. 100-114
Persistent link: https://www.econbiz.de/10011422779
Cover Image
Psychological contract breach's antecedents and outcomes in salespeople : the roles of psychological climate, job attitudes, and turnover intention
Hartmann, Nathaniel N.; Rutherford, Brian N. - In: Industrial marketing management : the international … 51 (2015), pp. 158-170
Persistent link: https://www.econbiz.de/10011422822
Cover Image
The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery
Inyang, Aniefre Eddie - In: Journal of managerial issues : JMI 27 (2015) 1/4, pp. 102-119
Persistent link: https://www.econbiz.de/10011430594
Cover Image
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Cover Image
How salespeople see organizational citizenship behaviors : an exploratory study using the laddering rechnique
Guenzi, Paolo; Panzeri, Federico - In: The journal of business & industrial marketing 30 (2015) 2, pp. 218-232
Persistent link: https://www.econbiz.de/10010532002
Cover Image
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Rapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; … - In: Journal of retailing 91 (2015) 2, pp. 358-369
Persistent link: https://www.econbiz.de/10011309647