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Role of service quality measur...
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13,389
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12,153
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Siciliani, Luigi
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95
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84
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83
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76
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74
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71
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68
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61
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58
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53
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49
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49
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49
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49
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48
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48
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46
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46
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46
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45
Town, Robert J.
45
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44
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44
Fleßa, Steffen
43
Rivkin, Steven G.
43
Vogt, William B.
43
Wasem, Jürgen
43
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42
Huckman, Robert S.
41
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41
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41
Gowrisankaran, Gautam
40
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39
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39
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38
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International journal of hospitality management
601
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343
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Journal of health organization and management
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Omega : the international journal of management science
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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SpringerLink / Bücher
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International journal of production economics
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Health care management science
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International journal of contemporary hospitality management
229
The journal of services marketing
223
The European journal of health economics : HEPAC ; health economics in prevention and care
220
Socio-economic planning sciences : the international journal of public sector decision-making
214
International journal of services and operations management
208
International journal of productivity and quality management : IJPQM
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Journal of air transport management
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Technological forecasting & social change : an international journal
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Journal of the Operational Research Society
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Auditing : a journal of practice & theory
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Tourism management : research, policies, practice
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Management science : journal of the Institute for Operations Research and the Management Sciences
172
International journal of quality & reliability management
170
Journal of hospitality marketing & management
162
The TQM journal : the international review of organizational improvement
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Health economics review
151
Services marketing quarterly
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Journal of Services Marketing
139
Journal of travel and tourism marketing
139
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ECONIS (ZBW)
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94
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Showing
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Sort
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date (oldest first)
1
Evaluating the influence of service quality factors in the digital hospitality industry during the COVID-19 pandemic
Gheibdoust, Hamed
;
Gilaninia, Shahram
;
Taleghani, Mohammad
- In:
International journal of networking and virtual …
28
(
2023
)
1
,
pp. 18-35
Persistent link: https://www.econbiz.de/10014315028
Saved in:
2
Assessment of
hospital
service quality parameters from patient, doctor and employees' perspectives
Singh, Ajwinder
;
Prasher, Ajay
;
Kular, Navdeep Kaur
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1467-1486
Persistent link: https://www.econbiz.de/10012312238
Saved in:
3
Determinants of factors for service quality excellence at dealer end leading to CRM - an
AHP
approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
4
A decision-making framework for service quality measurements in hospitals
Khan, A. Mohamed Riyazh
;
Prasad, P. N.
;
Rajamanoharane, Sw.
- In:
International journal of enterprise network management
4
(
2010
)
1
,
pp. 80-91
Persistent link: https://www.econbiz.de/10008659761
Saved in:
5
Multi-criteria decision making methods based weighted
servqual
scales to measure perceived service quality in hospitals : a case study from Turkey
Altuntas, Serkan
;
Dereli, Türkay
;
Yilmaz, Mustafa Kemal
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1379-1395
Persistent link: https://www.econbiz.de/10009687478
Saved in:
6
An integrated approach for evaluating
hospital
service quality with linguistic preferences
Li, Xiaobing
;
He, Zhen
- In:
International journal of production research
59
(
2021
)
6
,
pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
Saved in:
7
An integrated network model for performance management : a focus on
healthcare
organisations
Marcarelli, Gabriella
- In:
International journal of managerial and financial accounting
10
(
2018
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10011874951
Saved in:
8
A hybrid multi-criteria decision making model to evaluate hotel websites
Akincilar, Aykan
;
Dagdeviren, Metin
- In:
International journal of hospitality management
36
(
2014
),
pp. 263-271
Persistent link: https://www.econbiz.de/10010239279
Saved in:
9
A combined MCDM model based on DEMATEL and
ANP
for the selection of airline service quality improvement criteria : a study based on the Taiwanese airline industry
Chen, I-Shuo
- In:
Journal of air transport management
57
(
2016
),
pp. 7-18
Persistent link: https://www.econbiz.de/10011610548
Saved in:
10
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
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