Lo Presti, Letizia; Maggiore, Giulio; Marino, Vittoria; … - In: Corporate governance and research & development studies … (2024) 2, pp. 57-77
This paper proposes a research model for investigating the effect on fan satisfaction and fan loyalty of the three … fans of a famous football team in Italy that has recently decided to use WhatsApp (Mobile Instant Messaging App - MIM) to … fan satisfaction and the role of behavioural engagement through the use of WhatsApp for enhancing fan commitment. Fans who …