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The antecedents affecting university reputation and student satisfaction : a study in higher education context
Qazi, Zubaida; Qazi, Wasim; Raza, Syed Ali; Yousufi, … - In: Corporate reputation review 25 (2022) 4, pp. 253-271
Persistent link: https://www.econbiz.de/10013463268
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Determinants of university reputation : conceptual model and empirical investigation in an emerging higher education market
Kaushal, Vikrant; Jaiswal, Deepak; Kant, Rishi; Ali, … - In: International journal of emerging markets 18 (2023) 8, pp. 1846-1867
Persistent link: https://www.econbiz.de/10014333940
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad; Pérez, Andrea; Sahibzada, Umar Farooq - In: International journal of hospitality management 89 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
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Parents as customers : the influence of school reputation on satisfaction, feedback, and loyalty of vietnamese secondary students' parents
Thang The Nguyen; Thai Quoc Cao; Huong Thi Thu Phung; … - In: Corporate reputation review 26 (2023) 3, pp. 167-178
Persistent link: https://www.econbiz.de/10014327305
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Loyalty to higher education institutions and the relationship with reputation : an integrated model with multi-stakeholder approach
García-Rodríguez, Francisco J.; Gutiérrez-Taño, … - In: Journal of marketing for higher education 34 (2024) 1, pp. 223-245
Persistent link: https://www.econbiz.de/10014566958
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Restoring service quality, satisfaction and loyalty in higher education institutions through market orientation
Bakar, Abdul Rahim Abu; Asmat Nizam Abdul Talib; … - In: Journal for global business advancement : JGBA 7 (2014) 1, pp. 88-105
Persistent link: https://www.econbiz.de/10010489240
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PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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The role of perceived market orientation in the higher education sector
Casidy, Riza - In: Australasian marketing journal 22 (2014) 2, pp. 155-163
Persistent link: https://www.econbiz.de/10010400503
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A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university
Lee, Hyuk Jin; Seong, Myeong Hee - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 439-453
Persistent link: https://www.econbiz.de/10012670919