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Evaluation of the influence of a chosen element of insurance companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej - In: Olsztyn economic journal 8 (2013) 2, pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
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How to lengthen, deepen and broaden customer-firm relationships with online financial services?
Liang, Chiung-ju; Chen, Hui-ju - In: Journal of financial services marketing : JFSM 14 (2009/10) 3, pp. 218-231
Persistent link: https://www.econbiz.de/10003916764
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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016
Persistent link: https://www.econbiz.de/10011422629
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Essays on customer satisfaction, pricing strategies, and sustainable purchasing behavior in the insurance industry
Jahnert, Jonas Raphael - 2023
Persistent link: https://www.econbiz.de/10014286128
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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016 - 1. Aufl. 2016
Kundenzufriedenheit durch Prozessoptimierung zu erhöhen. Sie untersucht die Schwierigkeiten und Störfaktoren, die dies negativ … und tatsächlicher Wirkung der Prozessoptimierung auf die Kundenzufriedenheit. Der Inhalt Managementansätze: Historische … Steigerung der Kundenzufriedenheit Die Autorin Patricia Buchberger (MA) ist im Risikomanagement eines deutschen …
Persistent link: https://www.econbiz.de/10014018367
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Service trust, loyalty, and satisfaction : do clients prefer insurance firms or agencies?, evidence from Turkey
Acikdilli, Gaye; Soylu, Abdullah Bugra - In: Copernican Journal of Finance & Accounting : CJF&A 12 (2023) 2, pp. 9-26
Persistent link: https://www.econbiz.de/10014525463
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Be happy, be loyal? : exploring drivers for renewal of mobile-delivered index insurance
Kirchner, Ella; Mußhoff, Oliver - In: The journal of development studies 60 (2024) 6, pp. 831-847
Persistent link: https://www.econbiz.de/10014548340
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Case study of the insured persons satisfaction with the assistance centre
Janeš, Aleksander; Frančeškin, Martina - In: Management 15 (2020) 2, pp. 121-136
Persistent link: https://www.econbiz.de/10012642625
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Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya
Chege, Catherine Njoki - 2021
Persistent link: https://www.econbiz.de/10012594001
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Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi; Singh, Ranjit; Saikia, Hemanta - In: Market : review for marketing theory and practice 28 (2016) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10011708923