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Nordic insurance company performance : the customer view on quality and value
Eklöf, Jan A. - In: Nordisk försäkringstidskrift : NFT 89 (2008) 2, pp. 123-138
Persistent link: https://www.econbiz.de/10003723306
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Kundenzufriedenheitsmanagement bei der R+V Versicherung
Marschler, Hans-Christian; Eckert, Hans; Waidner, Erik; … - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 479-500). 2008
Persistent link: https://www.econbiz.de/10003708622
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Informationssuche und Konsumentenvertrauen am Beispiel der Versicherungswirtschaft : eine empirische Untersuchung
Wilke, Claus - 2007
Persistent link: https://www.econbiz.de/10003403714
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Examining the satisfaction level of insurance policy holders at subsistence marketplaces : the bottom-up approach
Devi, Preeti; Sharma, Tejinder - In: International journal of Indian culture and business … 30 (2023) 3, pp. 347-359
Persistent link: https://www.econbiz.de/10014443670
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A study on factors influencing consumer perception on general insurance
Krishnamoorthy, D.; Jayakumar, Sandra K - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 842-848
Persistent link: https://www.econbiz.de/10012542551
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A Study on Impact of Service Quality on Customer Satisfaction in the Indian Insurance Industry
Dash, Mihir; Gunwant, Swati - 2013
twentieth century, service quality has been reported as having apparent relationship to customer satisfaction (Boltan and Drew …, 1991; Boulding et al, 1993). The results of the present study confirm the same in the context of the Indian insurance …
Persistent link: https://www.econbiz.de/10014039645
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The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Kwong, Chee Kueng; Abu Bakar bin Abdul Hamid; Yuhanis … - In: International journal of business excellence : IJBEX 30 (2023) 1, pp. 17-52
Persistent link: https://www.econbiz.de/10014294212
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Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo; Coelho, Arnaldo - In: The TQM journal : the international review of … 34 (2022) 5, pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
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Modernes Zufriedenheitsmanagement in der Assekuranz : von Menschen, KI und prädiktiver Kundenzufriedenheit
Mühlhaus, Daniel; Pointner, Sonja; Hofmann, Jens; … - In: Marketing und Innovation in disruptiven Zeiten, (pp. 429-458). 2023
Persistent link: https://www.econbiz.de/10013555090
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Managing customer satisfaction : digital applications for insurance companies
Eckert, Christian; Neunsinger, Christof; Osterrieder, Katrin - In: The Geneva papers on risk and insurance - issues and … 47 (2022) 3, pp. 569-602
Persistent link: https://www.econbiz.de/10013387240