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Service quality, experiential...
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Konsumentenverhalten
79,157
Consumer behaviour
78,724
Service quality
20,655
Dienstleistungsqualität
20,639
Customer satisfaction
13,761
Kundenzufriedenheit
13,625
Beziehungsmarketing
11,966
Relationship marketing
11,939
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10,208
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10,011
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7,540
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7,538
Markenimage
6,722
Brand image
6,698
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5,972
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5,742
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5,250
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E-commerce
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Emotion
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Werbewirkung
3,564
Advertising effects
3,526
Experiment
3,483
Preismanagement
2,950
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Han, Heesup
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102
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101
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99
Bruhn, Manfred
97
Phau, Ian
88
Lusk, Jayson L.
85
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85
Herrmann, Andreas
84
Usman, Osly
84
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80
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79
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76
Sheth, Jagdish N.
76
Siciliani, Luigi
76
Khare, Arpita
73
Foxall, Gordon R.
72
Loureiro, Sandra Maria Correia
72
Bagozzi, Richard P.
69
Spiller, Achim
69
Jang, Soocheong
67
Nayga, Rodolfo M.
66
Septianto, Felix
66
Verhoef, Peter C.
66
Walsh, Gianfranco
66
Stavins, Joanna
65
Agarwal, Sumit
64
Paul, Justin
63
Wansink, Brian
63
Laroche, Michel
60
Mittal, Vikas
60
Rajagopal
59
Sharma, Piyush
59
Chintagunta, Pradeep K.
57
Janssen, Maarten C. W.
57
Ko, Eunju
57
Propper, Carol
56
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173
OECD
81
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56
IGI Global
49
Verlag Dr. Kovač
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American Marketing Association
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International Energy Agency
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Books on Demand GmbH <Norderstedt>
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10
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9
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9
Gesellschaft für Konsum-, Markt- und Absatzforschung
9
Peter Lang GmbH
9
Robert Schuman Centre for Advanced Studies
9
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2,200
Journal of retailing and consumer services
2,080
International journal of hospitality management
1,008
International journal of consumer studies
779
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696
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684
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611
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590
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541
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481
Tourism management : research, policies, practice
452
SpringerLink / Bücher
444
Asia Pacific journal of marketing and logistics
439
Journal of travel and tourism marketing
419
The journal of product & brand management
398
The journal of services marketing
395
Management science : journal of the Institute for Operations Research and the Management Sciences
390
European journal of marketing : EJM
382
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
373
The journal of brand management : an international journal
367
Cogent business & management
365
Journal of marketing management : MM
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of retailing
345
Journal of marketing
334
Journal of hospitality marketing & management
333
Journal of international consumer marketing
331
Journal of the Academy of Marketing Science
324
Marketing letters : a journal of research in marketing
318
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
Journal of consumer behaviour : an international research review
308
Journal of fashion marketing and management
303
The international review of retail, distribution and consumer research
301
Journal of marketing communications
300
The journal of consumer marketing
294
Technological forecasting & social change : an international journal
292
Journal of business ethics : JOBE
284
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
284
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ECONIS (ZBW)
100,937
USB Cologne (EcoSocSci)
1,473
RePEc
1,420
EconStor
1,004
BASE
208
OLC EcoSci
66
Other ZBW resources
54
USB Cologne (business full texts)
40
ArchiDok
4
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91
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
92
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
93
The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
Saved in:
94
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
95
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
96
The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences
Samsa, Caglar
- In:
Marketing i menedžment innovacij : m&mi
14
(
2023
)
2
,
pp. 87-100
Persistent link: https://www.econbiz.de/10014373790
Saved in:
97
The effect of brand experience and service quality on customer loyalty mediated by customer satisfaction
Nadhifa, Shafira
;
Sunaryo
;
Surachman
-
2023
Persistent link: https://www.econbiz.de/10014420177
Saved in:
98
Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley
Sah, Rabindra Pratap
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10014493949
Saved in:
99
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
100
Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
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