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Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …

Persistent link: https://www.econbiz.de/10010355996

Evaluating service quality and service value in manufacturer-distributor settings : a systems approach

Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46

Persistent link: https://www.econbiz.de/10012584484

Performance-only measures vs. performance-expectation measures of service quality

Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756

Persistent link: https://www.econbiz.de/10011672380

Towards an efficient IS service management: the internal customers' zone of tolerance

Ribeiro, Hugo; Barbosa, Belem - In: International journal of services and operations management 28 (2017) 2, pp. 141-162

Persistent link: https://www.econbiz.de/10011859672

Literature review of service quality concepts, models and scales

Prabhu, Sandeep - In: International journal of business and globalisation : IJBG 33 (2023) 1/2, pp. 76-93

Persistent link: https://www.econbiz.de/10014232688

Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA

Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798

Persistent link: https://www.econbiz.de/10013482814

Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales

Westbrook, Kevin W.; Babakus, Emin; Grant, Cori Cohen - In: Health marketing quarterly 31 (2014) 2, pp. 97-114

Persistent link: https://www.econbiz.de/10010398962

Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework

Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304

Persistent link: https://www.econbiz.de/10011535922

An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry

Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 449-475

Persistent link: https://www.econbiz.de/10011499273

How user-generated judgments of hotel attributes indicate guest satisfaction

Gunasekar, Sangeetha; Sudhakar, Sooriya - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 180-195

Persistent link: https://www.econbiz.de/10012257892