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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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Revealing customer dominant logic in healthcare services
Seppänen, Kaisa; Huiskonen, Janne; Koivuniemi, Jouni; … - In: International journal of services and operations management 26 (2017) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham; Hau Nguyen Le; Nguyen, Dung Tien; … - In: The journal of services marketing 36 (2022) 7, pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
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Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen; Basu, Amiya K. - In: Services marketing quarterly 35 (2014) 4, pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
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Designing public services : the usefulness of three service design methods for identifying user experiences
Trischler, Jakob; Scott, Donald Robert - In: Public management review 18 (2016) 5, pp. 718-739
Persistent link: https://www.econbiz.de/10011485866
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From public service-dominant logic to public service logic : are public service organizations capable of co-production and value co-creation? : editorial essay
Osborne, Stephen P. - In: Public management review 20 (2018) 2, pp. 225-231
Persistent link: https://www.econbiz.de/10011859557
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Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J. - In: The journal of services marketing 30 (2016) 3, pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
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Shifting paradigm to service-dominant logic via Internet-of-Things with applications in the elevators industry
Lai, Chia Tai Angus; Jackson, Paul R.; Jiang, Wei - In: Journal of management analytics 4 (2017) 1, pp. 35-54
Persistent link: https://www.econbiz.de/10011771056
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Service innovation enabled by Internet of Things and cloud computing : a service-dominant logic perspective
Nittala, Sreenivasa S. Sharma; Bharadwaj, Sangeeta Shah; … - In: Technology analysis & strategic management 34 (2022) 4, pp. 433-446
Persistent link: https://www.econbiz.de/10013412474