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121
Exploring the impact of brand equity and customer satisfaction on customer loyalty
Kaur, Gurjeet
;
Mahajan, Neetu
- In:
Metamorphosis : a journal of management research
10
(
2011
)
2
,
pp. 27-47
Persistent link: https://www.econbiz.de/10010226941
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122
A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh
;
Albadvi, Amir
;
Ghapanchi, Amir Hossein
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
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123
Queuing system for different classes of customers
Alotaibi, Youseef
;
Liu, Fei
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
Saved in:
124
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
125
A study on awareness level on industrial lubricants with reference to Pentagon lubicants , Chennai
Aveline S.
;
Kishore
;
Prabhu, C.
- In:
International journal of applied business and economic …
12
(
2014
)
2
,
pp. 353-360
Persistent link: https://www.econbiz.de/10010374127
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126
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
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127
Toward zero faults in passenger flights : a proposed framework
Barkai, Ofer
;
Harison, Elad
- In:
Review of business information systems
17
(
2013
)
3
,
pp. 109-116
Persistent link: https://www.econbiz.de/10009792575
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128
Reexamining the market share-customer satisfaction relationship
Rego, Lopo L.
;
Morgan, Neil A.
;
Fornell, Claes
- In:
Journal of marketing
77
(
2013
)
5
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009793115
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129
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
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130
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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