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Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
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The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji; Lee, Jeoung Yul; Kim, Joong In - In: Managing service quality : MSQ ; an international journal 23 (2013) 5, pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota; Constantinides, Efthymios; … - In: Journal of internet commerce 12 (2013) 1/4, pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
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Customer participation in online co-creation experience : the role of e-service quality
Elsharnouby, Tamer H.; Mahrous, Abeer A. - In: Journal of research in interactive marketing : … 9 (2015) 4, pp. 313-336
Persistent link: https://www.econbiz.de/10011456271
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Wine attributes, perceived risk and online wine purchase intention : the cross-level interaction effects of website quality
Cho, Meehee; Bonn, Mark Andrew; Kang, Sora - In: International journal of hospitality management 43 (2014), pp. 108-120
Persistent link: https://www.econbiz.de/10010427928
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A quality evaluation model for the design quality of online shopping websites
Cebi, Selcuk - In: Electronic commerce research and applications 12 (2013) 2, pp. 124-135
Persistent link: https://www.econbiz.de/10010504882
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A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping
Sun, Hongyi; Ni, Wenbin; Wang, Zhiqiang - In: Information technology and management 17 (2016) 2, pp. 165-177
Persistent link: https://www.econbiz.de/10011497718