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1
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
2
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
3
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
4
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
5
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
6
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
7
Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S
;
Devesh, Sonal
- In:
Total quality management & business excellence
30
(
2019
)
16
,
pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
Saved in:
8
Managing telecommunication customer satisfaction versus perception of service quality
Rahmoune, Mbarek
;
Ben Salem, Anis
;
Zainine, Mohamed Amine
- In:
International journal of entrepreneurship and small …
47
(
2022
)
2/3
,
pp. 239-253
Persistent link: https://www.econbiz.de/10013455514
Saved in:
9
Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley
Sah, Rabindra Pratap
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10014493949
Saved in:
10
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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