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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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On custom
Schlicht, Ekkehart - 1992
Persistent link: https://www.econbiz.de/10000148766
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Customer service : a progress report
Hopkins, David S. - 1970
Persistent link: https://www.econbiz.de/10000539669
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann (ed.); Homburg, Christian (contributor) - 1998 - 3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
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Managing customer service
Hayes, Jenny; Dredge, Frances - 1998
Persistent link: https://www.econbiz.de/10000641779
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Selektion von Informationen über Kundenzufriedenheit
Platzek, Thomas - 1998
Persistent link: https://www.econbiz.de/10000676167
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Farmer-to-consumer direct marketing : the role of customer satisfaction measurement for service innovations
Spiller, Achim; Zühlsdorf, Anke; Mellin, Matthias - In: Innovation and system dynamics in food networks 2007 : …, (pp. 345-354). 2007
Persistent link: https://www.econbiz.de/10003713324
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The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.; Abston, Kristie A. - In: Journal of business research : JBR 61 (2008) 9, pp. 959-967
Persistent link: https://www.econbiz.de/10003731209