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91
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
92
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
93
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
94
An integrated model of customer experience, perceived value, satisfaction, and loyalty in electronic stores
Khodadadi, Pouyan
;
Abdi, Farshid
;
Khalili-Damghani, Kaveh
- In:
International journal of enterprise information systems …
12
(
2016
)
4
,
pp. 31-46
Persistent link: https://www.econbiz.de/10011613097
Saved in:
95
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
96
David versus Goliath : service quality factors for niche providers in online retailing
Brusch, Ines
;
Schwarz, Benjamin
;
Schmitt, Rebecca
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 266-276
Persistent link: https://www.econbiz.de/10012114169
Saved in:
97
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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98
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
99
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
100
Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman
;
San, Lee Har
;
Jing, Dong
;
Yan, Qu
;
Syriac …
- In:
International journal of services, economics and management
8
(
2017
)
3
,
pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
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