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Does CSR orientation reflect stakeholder relationship marketing orientation? : an epirical examiniation of Indian banks
Singh, Ramendra; Agarwal, Sharad - In: Marketing intelligence & planning 31 (2013) 4, pp. 405-420
Persistent link: https://www.econbiz.de/10009764897
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Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
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Banks and information technology : marketability vs. relationships
Marinč, Matej - In: Electronic commerce research 13 (2013) 1, pp. 71-101
Persistent link: https://www.econbiz.de/10009725049
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Effects of satisfaction on service loyalty dimensions
Tsoukatos, Evangelos; Koulentaki, Maria - In: World review of entrepreneurship, management and … 9 (2013) 2, pp. 276-290
Persistent link: https://www.econbiz.de/10009727218
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Considering the continuity of payments for customers in a bank's recovery or resolution
Carter, Emma - In: Quarterly bulletin / Bank of England 52 (2012) 2, pp. 147-153
Persistent link: https://www.econbiz.de/10009728866
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The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services
Sousa, Rui - In: International journal of quality & reliability management 29 (2012) 9, pp. 1019-1037
Persistent link: https://www.econbiz.de/10009667796
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Bank-SME relationships : 'poked' by the recent changes in the economic and technological environment
Ioannou, Myria; Mihai-Yiannaki, Simona - In: Customer-centric marketing strategies : tools for …, (pp. 191-213). 2013
Persistent link: https://www.econbiz.de/10009668201
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Service quality at Jordanian commercial banks : what do their customers say?
Al-Hawary, Sulieman Ibraheem Shelash; Metabis, Amal - In: International journal of productivity and quality … 10 (2012) 3, pp. 307-334
Persistent link: https://www.econbiz.de/10009630222
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Factor analysis of customers' preference attributes in using e-banking
Virk, Nirmaljeet - In: The IUP journal of bank management : IJBM 12 (2013) 1, pp. 72-78
Persistent link: https://www.econbiz.de/10009723441
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Do key account managers focus too much on commercial performance? : a cognitive mapping application
Durif, Fabien; Geay, Bénédicte; Graf, Raoul - In: Journal of business research : JBR 66 (2013) 9, pp. 1559-1567
Persistent link: https://www.econbiz.de/10009757029