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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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An integrated framework for customer loyalty in the hotel sector
Tabaku, Elvira; Kruja, Drita - In: Serbian journal of management : an international … 14 (2019) 1, pp. 205-221
Persistent link: https://www.econbiz.de/10012138599
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Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena; Goh, Edmund; Jie, Ferry - In: Journal of vacation marketing 25 (2019) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşiğlu, Feride Bahar; Pakdil, Fatma - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
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Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter; Assaker, Guy - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
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The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City
Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023
Persistent link: https://www.econbiz.de/10014480131
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Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
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Perception of service quality in agrotourism accommodations : impact on guest loyalty and revisit intentions
Chatzigeorgiou, Chryssoula; Simeli, Ioanna - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 3 (2017) 1, pp. 33-41
Persistent link: https://www.econbiz.de/10011892701
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Investigation of the impact of service quality on customer loyalty : evidence from hotel industry in Iran
Rajaei, Zahra; Arghavani, Ali - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 871-879
Persistent link: https://www.econbiz.de/10012209724