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Role of trust and customer loyalty in reducing perceived security risk in internet banking

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Customer satisfaction and loyalty : a case study from the banking sector

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Understanding satisfying service encounters in retail banking : a dyadic perspective

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Effects of service quality and customer satisfaction on loyalty of bank customers

Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...

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The effects of service recovery on customer satisfaction and customer loyalty in banks

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Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services

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Impact of service quality, customer satisfaction and switching costs on customer loyalty

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Factors influencing customer choice in selection of banks in Kuwait

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Customers experience and problem resolutions in retail banking : some empirical evidence from Italian banking

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