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Sprenger, Michaela; Mettler, Tobias - In: Business & information systems engineering : BISE ; the … 57 (2015) 4, pp. 271-274

Persistent link: https://www.econbiz.de/10011489419

A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants

Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76

Persistent link: https://www.econbiz.de/10012821047

Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels

Mukherjee, Subhodeep; Manish Mohan Baral; Venkataiah, … - In: Decision : official journal of Indian Institute of … 48 (2021) 4, pp. 445-460

Persistent link: https://www.econbiz.de/10012796404

Check-in at the robo-desk : effects of automated social presence on social cognition and service implications

Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-16

Persistent link: https://www.econbiz.de/10012514386

When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition

Söderlund, Magnus - In: Journal of retailing and consumer services 64 (2022), pp. 1-8

Persistent link: https://www.econbiz.de/10013209566

Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry

Mingotto, Erica; Montaguti, Federica; Tamma, Michele - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 493-510

Persistent link: https://www.econbiz.de/10012666402

Service robots : drivers of perceived responsibility for service outcomes

Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420

Persistent link: https://www.econbiz.de/10012127951

Investigating an innovative service with hospitality robots

Kuo, Chun-Min; Chen, Li-Cheng; Tseng, Chin-Yao - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1305-1321

Persistent link: https://www.econbiz.de/10011732082

Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews

Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111

Persistent link: https://www.econbiz.de/10014582437

Automation and robots in services : review of data and taxonomy

Sostero, Matteo - 2020

on the variety and diffusion of service robots in the EU, in order to describe the state of automation in the service … sector. Service robots are tangible artefacts of automation technology in the service sector and are relatively well defined … show that the penetration of service robots is currently relatively low in the European economy, especially when compared …

Persistent link: https://www.econbiz.de/10012390423