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The Influence Of Price, Product Quality and Service Quality on Telkomsel Card Customer Satisfaction

Adhi saputra, Rio; Usman, Osly - 2021

This study aims to determine whether there is an influence between Price, Product Quality, and Service Quality on Telkomsel Card Customer Satisfaction. The data obtained were analyzed using SPSS Statistics 26, the data were obtained using the attached questionnaire distributed at the State...

Persistent link: https://www.econbiz.de/10014089612

Influence of Information Technology, Quality of Service, Trust, Price, Customer Satisfaction on E-Commerce

Muhammad, Farhan; Permana, Herdiansyah - 2019

This Research Is Made To Know And Analyze The Factors That Affect E-Commerce In The Form Of Information Technology, Service Quality, Trust, Price, Customer Satisfaction. The technique used in sampling in this study was Smart PLS, with a sample of 202 respondents. Data collection using...

Persistent link: https://www.econbiz.de/10014033111

The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia

Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35

Persistent link: https://www.econbiz.de/10010390788

Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam

Van Dat Tran; Nhat Minh Trang Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 517-526

Persistent link: https://www.econbiz.de/10012670935

Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy

Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230

Persistent link: https://www.econbiz.de/10013257353

Important drivers for customer satisfaction : from product focus to image and service quality

Hallencreutz, Jacob; Parmler, Johan - In: Total quality management & business excellence 32 (2021) 5, pp. 501-510

Persistent link: https://www.econbiz.de/10012440307

Relative contributions of product quality and service quality in the automobile industry

Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36

Persistent link: https://www.econbiz.de/10011633475

The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407

Persistent link: https://www.econbiz.de/10011741146

21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective

Ryding, Daniella; Vignali, Gianpaolo; Caratù, Myriam; … - In: International journal of business and globalisation : IJBG 16 (2016) 1, pp. 79-103

Persistent link: https://www.econbiz.de/10011616638

Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks

Mochlasin, Mochlasin; Nornajihah Nadia Hasbullah; … - In: Cogent business & management 10 (2023) 3, pp. 1-19

This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim customers. Furthermore, the collected data were...

Persistent link: https://www.econbiz.de/10014505247