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ES-QUAL model and customer satisfaction in online banking : evidence from multivariate analysis techniques
Ahmed, Rizwan Raheem; Romeika, Giedrius; Kauliene, Raimonda - In: Oeconomia Copernicana 11 (2020) 1, pp. 59-93
Persistent link: https://www.econbiz.de/10012230544
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Impact of the digital transformation process on bank relationships with customers
Suresh, C. - In: Managerial issues in digital transformation of global …, (pp. 61-68). 2021
Persistent link: https://www.econbiz.de/10012623625
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How community banks create seamless customer journeys through digital banking initiatives
Mostiller, Misti - In: Journal of digital banking 3 (2018) 2, pp. 134-141
Persistent link: https://www.econbiz.de/10011978706
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Complaint management : comparison between traditional and digital banks and the benefits of using management systems for improvement
Pio, Pedro G. C.; Sigahi, Tiago; Rampasso, Izabela Simon; … - In: The international journal of productivity and … 73 (2024) 4, pp. 1050-1070
Persistent link: https://www.econbiz.de/10014512361
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Digital transformation in corporate banking : toward a blended service model
Lóska, Gergely; Uotila, Juha - In: California management review 66 (2024) 3, pp. 93-115
Persistent link: https://www.econbiz.de/10014583890
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Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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Mobile bank applications : antecedents and consequences of young bank customer loyalty
Nourallah, Mustafa - In: International journal of management practice : IJMP 15 (2022) 1, pp. 131-149
Persistent link: https://www.econbiz.de/10012800132
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Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
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Antecedents of continuous usage intention of mobile banking services from the perspective of DeLone and McLean model of information system success
Al-Ghazali, Basheer Mohammed; Rasli, Amran Md; Bin … - In: International journal of economics and financial issues … 5 (2015) 1, pp. 13-21
Persistent link: https://www.econbiz.de/10011660617
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Attitudes and preferences of different consumer generations towards the Internet and mobile banking in the Republic of Croatia - empirical research
Krajnović, Aleksandra; Zdrilić, Ivica; Kadija, Valentino - 2020
Persistent link: https://www.econbiz.de/10012602469