Similar Search Results

Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality

Thampan, Aromal; Sinha, Kapil; Gurjar, Bhola R.; … - In: Journal of air transport management 87 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012291811

Exploring added value through the service process : a comparative multiple case study

Pekkola, Sanna; Ukko, Juhani - In: Benchmarking : an international journal ; BIJ 23 (2016) 5, pp. 1249-1263

Persistent link: https://www.econbiz.de/10011571812

Managing the Mayo Clinic brand : a case study in staff-developed service performance standards

Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549

Persistent link: https://www.econbiz.de/10012060162

Measuring the service quality of luxury hotel chains in the USA

Min, Ho-key - In: International journal of services and operations management 30 (2018) 4, pp. 465-479

Persistent link: https://www.econbiz.de/10011927282

Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach

Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jea-Gu; … - In: International journal of sports marketing & sponsorship 17 (2016) 2, pp. 153-171

Persistent link: https://www.econbiz.de/10011578729

Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard

Vasconcelos, Cleiton Rodrigues de; Carvalho, Raíssa … - In: Journal of nonprofit & public sector marketing 35 (2023) 2, pp. 215-241

Persistent link: https://www.econbiz.de/10014234453

Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms

Chen, Dongzhi; Bi, Jian-Wu - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3634-3654

Persistent link: https://www.econbiz.de/10013412934

Assessing sustainable tourism development through service supply chain process maturity and service quality model

Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash - In: The international journal of productivity and … 72 (2023) 7, pp. 2046-2068

Persistent link: https://www.econbiz.de/10014338872

A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria : Benefits and Research Directions

D'Souza, Sunil - 2012

and it emphasizes the need for a holistic framework for measuring performance in healthcare organizations. This issue is … reflecting, the lack of strategic thinking and goal clarity, necessitating a measurement system that focuses on application of a … comprehensive measurement system in service organizations especially in healthcare. The paper concludes by highlighting the dearth …

Persistent link: https://www.econbiz.de/10013109593

The significance of guest satisfaction measuring methods in the hotel sector

Horváth, Gergely - 2020

Persistent link: https://www.econbiz.de/10012601617