predictors of loyalty intention in the mobile app portfolio of shared-transportation services. Four hundred thirty Vietnamese … on loyalty intention. However, brand awareness, customer inertia, app rating, perceived value, and customer satisfaction … directly affect customers' loyalty intention. E-service quality has a strong indirect effect on loyalty intention through …

loyalty and gain financial stability. A dearth of studies on customer loyalty and financial performance of Islamic Banks … motivated the authors to examine the relationship between customer loyalty and financial performance. The study also explores … whether the service qualities have any impact on customer loyalty. The study uses both primary and secondary data to conclude …