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Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Ramanathan, Ramakrishnan; Di, Yun; Ramanathan, Usha - In: Benchmarking : an international journal ; BIJ 23 (2016) 2, pp. 469-486

Persistent link: https://www.econbiz.de/10011555037

Platform quality factors influencing content providers' loyalty

Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012502736

Applying the ServQual model to improve customer retention at peoples' bank of Namibia

Mensah, Samuel N-A; Moongela, Hilma - In: Journal of contemporary management : JMC 8 (2017) 4, pp. 69-80

Persistent link: https://www.econbiz.de/10011798765

Applying the ServQual model to improve customer retention at peoples' bank of Namibia

Mensah, Samuel N-A; Moongela, Hilma - In: Journal of contemporary management : JMC 7 (2017) 2, pp. 92-103

Persistent link: https://www.econbiz.de/10011775357

The influence of specialized training on the quality of hotel customers service

Wojciechowska-Solis, Julia; Mazurek-Kusiak, Anna; … - In: Acta scientiarum polonorum / Oeconomia : czasopismo … 15 (2016) 2, pp. 173-185

Persistent link: https://www.econbiz.de/10011617872

Mobile commerce applications service quality in enhancing customer loyalty intention : mediating role of customer satisfaction

Nurul Fazleen Mohd Zariman; Norshima Humaidi; Muhammad … - In: Journal of financial services marketing 28 (2023) 4, pp. 649-663

Persistent link: https://www.econbiz.de/10014479008

Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework

Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304

Persistent link: https://www.econbiz.de/10011535922

A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance

Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232

Persistent link: https://www.econbiz.de/10011521212

The EPSI model as the main factor for identifying customer satisfaction : empirical research

González Menorca, Leonor; Fernández-Ortiz, Rubén; … - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 447-463

Persistent link: https://www.econbiz.de/10011558842

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the … emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …

Persistent link: https://www.econbiz.de/10010395712