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Consumers oriented investments...
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Consumer behaviour
83,505
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81,055
Service quality
21,753
Dienstleistungsqualität
21,002
Theorie
17,096
Qualitätsmanagement
16,895
Theory
16,701
Customer satisfaction
15,529
Quality management
15,211
Kundenzufriedenheit
13,946
Relationship marketing
12,621
Beziehungsmarketing
12,543
Willingness to pay
10,635
Zahlungsbereitschaftsanalyse
10,030
Präferenztheorie
9,730
Theory of preferences
9,488
USA
8,063
Brand management
7,816
Markenführung
7,770
United States
7,708
Deutschland
7,057
Brand image
6,990
Markenimage
6,941
Germany
6,500
Experiment
6,344
Online-Handel
6,030
Online retailing
6,015
Social Web
5,133
Social web
5,131
Online-Marketing
4,703
Internet marketing
4,693
Einzelhandel
4,518
Retail trade
4,475
Brand
4,388
Markenartikel
4,375
Electronic Commerce
4,183
E-commerce
4,068
Product quality
3,759
Produktqualität
3,750
Emotion
3,748
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Undetermined
49,286
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34,576
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Article
96,725
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49,534
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278
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59
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13,275
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11,933
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8,694
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4,486
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3,237
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1,894
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1,117
Conference paper
930
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930
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876
Fallstudie
876
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698
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634
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581
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501
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501
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381
Conference proceedings
367
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59
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40
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Cherchye, Laurens
152
Antony, Jiju
146
Scarpa, Riccardo
145
Han, Heesup
141
Whitehead, John C.
137
Bruhn, Manfred
133
Mattila, Anna S.
131
Hanley, Nick
128
Rock, Bram de
124
Lusk, Jayson L.
123
Belk, Russell W.
115
Huber, Frank
114
Vermeulen, Frederic
114
Phau, Ian
106
Bauer, Hans H.
105
Herrmann, Andreas
105
Sutter, Matthias
105
Alberini, Anna
103
Grunert, Klaus G.
103
Homburg, Christian
103
Demuynck, Thomas
101
Nayga, Rodolfo M.
100
Bateman, Ian
97
Falk, Armin
94
Carlsson, Frederik
91
Fehr, Ernst
89
Gierl, Heribert
85
Spiller, Achim
85
Wiedmann, Klaus-Peter
85
Usman, Osly
84
Grewal, Dhruv
83
Foxall, Gordon R.
82
Khare, Arpita
82
Siciliani, Luigi
82
Dwivedi, Yogesh Kumar
78
Loomis, John B.
78
Sheth, Jagdish N.
78
Rahman, Zillur
77
Laroche, Michel
75
Loureiro, Sandra Maria Correia
74
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National Bureau of Economic Research
973
Springer Fachmedien Wiesbaden
199
OECD
119
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
97
Agricultural and Applied Economics Association - AAEA
67
European Association of Agricultural Economists - EAAE
61
IGI Global
60
Verlag Dr. Kovač
55
Hochschulrektorenkonferenz
42
Books on Demand GmbH <Norderstedt>
40
World Bank
40
American Marketing Association
36
Edward Elgar Publishing
36
International Monetary Fund
32
Uniwersytet Warszawski / Wydział Nauk Ekonomicznych
31
International Energy Agency
30
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
HAL
24
Nomos Verlagsgesellschaft
24
Southern Agricultural Economics Association - SAEA
23
Deutsches Institut für Normung
22
Information Resources Management Association
22
Shaker Verlag
22
Deutsche Gesellschaft für Qualität
21
Friedrich-Schiller-Universität Jena
21
Verband der Automobilindustrie
21
Nordic Council of Ministers
19
RWTH Aachen
18
Christian-Albrechts-Universität zu Kiel
16
Europäische Kommission
16
Institute for the Study of Labor (IZA)
16
International Association of Agricultural Economists - IAAE
16
Nationalekonomiska Institutionen <Göteborg>
16
Organisation for Economic Co-operation and Development
16
Fondazione ENI Enrico Mattei (FEEM)
15
Centre for Social and Economic Research on the Global Environment
14
EconWPA
14
Erasmus Research Institute of Management
14
INSEAD
14
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Journal of business research : JBR
2,245
Journal of retailing and consumer services
2,084
International journal of hospitality management
1,107
NBER working paper series
967
Working paper / National Bureau of Economic Research, Inc.
856
International journal of consumer studies
783
NBER Working Paper
750
Psychology & marketing
721
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
700
Journal of consumer research : JCR ; an interdisciplinary bimonthly
601
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
567
International journal of productivity and quality management : IJPQM
556
SpringerLink / Bücher
553
Tourism management : research, policies, practice
525
The TQM journal : the international review of organizational improvement
505
The service industries journal
501
International journal of quality & reliability management
481
European Journal of Marketing
479
Management science : journal of the Institute for Operations Research and the Management Sciences
474
International journal of production research
469
Asia Pacific journal of marketing and logistics
439
Discussion paper series / IZA
436
Journal of travel and tourism marketing
424
Journal of Consumer Marketing
417
The journal of product & brand management
401
Journal of marketing research : JMR
395
The journal of services marketing
395
Cogent business & management
393
Economics letters
390
Journal of Services Marketing
386
European journal of marketing : EJM
384
Journal of economic behavior & organization : JEBO
384
International journal of contemporary hospitality management
377
The journal of brand management : an international journal
368
Journal of retailing
365
International journal of production economics
358
Journal of marketing management : MM
357
CESifo working papers
355
Journal of the Academy of Marketing Science
349
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
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ECONIS (ZBW)
132,702
Other ZBW resources
5,538
USB Cologne (EcoSocSci)
3,123
RePEc
2,859
EconStor
1,882
BASE
277
USB Cologne (business full texts)
115
OLC EcoSci
93
ArchiDok
7
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91
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
92
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
93
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
94
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
Saved in:
95
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
96
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
97
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
98
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
99
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
100
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
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