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Why customer mistreatment unde...
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Job crafting
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Bakker, Arnold B.
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9
Shin, Yuhyung
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7
Hur, Won-Moo
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Petrou, Paraskevas
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International journal of hospitality management
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ECONIS (ZBW)
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51
Relationship determinants of performance in service triads : a configurational approach
Karatzas, Antonios
;
Johnson, Mark
;
Bastl, Marko
- In:
The journal of supply chain management : a global …
52
(
2016
)
3
,
pp. 28-47
Persistent link: https://www.econbiz.de/10011521491
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52
Learning stocks as an organisational change mechanism : mediating the relationship between empowering leadership and employees' service performance in Taiwan's hotel industry
Wu, Chi-min
;
Chou, David C.
- In:
International journal of information systems and change …
6
(
2013
)
4
,
pp. 353-373
Persistent link: https://www.econbiz.de/10010395794
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53
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
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54
Managing revenue across retail channels : the interplay of service performance and direct marketing
Lund, Donald J.
;
Marinova, Detelina
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 99-118
Persistent link: https://www.econbiz.de/10010419895
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55
The value of a smile : does emotional performance matter more in familiar or unfamiliar exchanges?
Gabriel, Allison S.
;
Acosta, Jennifer D.
;
Grandey, Alicia
- In:
Journal of business and psychology
30
(
2015
)
1
,
pp. 37-50
Persistent link: https://www.econbiz.de/10010505001
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56
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina
;
Lai, Kee-hung
;
Cheng, T. C. E.
;
Lun, …
- In:
International journal of production economics
159
(
2015
),
pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
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57
Performance topology mapping : understanding the drivers of performance
Silvestro, Rhian
- In:
International journal of production economics
156
(
2014
),
pp. 269-282
Persistent link: https://www.econbiz.de/10010410212
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58
Discerning competitive strategy through an assessment of competitive methods
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 974-998
Persistent link: https://www.econbiz.de/10010394579
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59
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
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60
Determinants of overall franchisee satisfaction : application of the performance feedback theory
Jirásek, Michal
;
Gaffke, Susanne Maria
;
Windsperger, Josef
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 221-238
Persistent link: https://www.econbiz.de/10013170061
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