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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
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The role of reputation on trust and loyalty : a cross-cultural analysis of tablet e-tailing
Olaleye, Sunday Adewale; Salo, Jari; Ukpabi, Dandison C. - In: International journal of e-business research : an … 14 (2018) 2, pp. 61-75
Persistent link: https://www.econbiz.de/10011847500
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Impact of corporate social responsibility on brand loyalty in Nepalese insurance companies
Pyakurel, Rashmina - In: Nepalese journal of economics : a publication of … 6 (2022) 3, pp. 96-108
Persistent link: https://www.econbiz.de/10013449215
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An exploratory study of buyers' participation intentions in reputation systems : the relationship quality perspective
Huang, Qian; Davison, Robert M.; Liu, Hefu - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 952-963
Persistent link: https://www.econbiz.de/10010466557
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The significance of reputation and brand in creating trust between an online vendor and its customers
Einwiller, Sabine - In: Trust in the network economy, (pp. 113-127). 2003
Persistent link: https://www.econbiz.de/10002150630
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Impact of customers' perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry : the role of corporate reputation
Swaen, Valérie; Démoulin, Nathalie; Pauwels-Delassus, … - In: Journal of business research : JBR 131 (2021), pp. 709-721
Persistent link: https://www.econbiz.de/10012545113
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CSR : a roadmap towards customer loyalty
Osakwe, Christian Nedu; Yusuf, Tesilimi Oladimeji - In: Total quality management & business excellence 32 (2021) 13, pp. 1424-1440
Persistent link: https://www.econbiz.de/10012649836
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Social responsibility influence on customer trust in hotels : mediating effects of reputation and word-of-mouth
Reza Jalilvand, Mohammad Reza; Vosta, Leila Nasrolahi; … - In: Tourism review : the official journal of the AIEST 72 (2017) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011667358