Similar Search Results

Improving satisfaction and loyalty of online shop customer based on e-commerce innovation and e-service quality

Rahman, Sarli; Fadrul, Fadrul; Momin, Mujtaba M.; … - In: Gadjah Mada international journal of business 24 (2022) 1, pp. 56-81

Persistent link: https://www.econbiz.de/10013383199

Young adults' perceptions of online service quality

Mohd-Any, Amrul Asraf; Mahdzan, Nurul Shahnaz; … - In: International journal of electronic marketing and … 7 (2016) 2, pp. 91-114

Persistent link: https://www.econbiz.de/10011643567

The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market

Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141

Persistent link: https://www.econbiz.de/10014320365

The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services

Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55

Persistent link: https://www.econbiz.de/10011575147

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers

Vasudeva, Savdeep - In: Strategies and tools for managing connected consumers, (pp. 46-69). 2020

Persistent link: https://www.econbiz.de/10012106733

Service quality in a mobile-banking-applications context : do users' age and gender matter?

Trabelsi-Zoghlami, Amira; Berraies, Sarra; Yahia, Karim Ben - In: Total quality management & business excellence 31 (2020) 15, pp. 1639-1668

Persistent link: https://www.econbiz.de/10012385051

An empirical study stepping towards ethnographic research for e-commerce websites : a perspective of user-centred design

Mofokeng, Thabang Excellent - In: African journal of science, technology, innovation and … 14 (2022) 5, pp. 1337-1355

Persistent link: https://www.econbiz.de/10013415443