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Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
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Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
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Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana; Huang, Yanliu - In: Journal of business research : JBR 170 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
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The influence of the quality of internet banking services on customer loyalty
Lotko, Aleksander - In: European research studies 25 (2022) 2B, pp. 259-276
Persistent link: https://www.econbiz.de/10013532125
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The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan; Quynh Huong Nguyen; Phuong Thao Tran; … - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
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Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk
Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: The international journal of productivity and … 72 (2023) 2, pp. 469-490
Persistent link: https://www.econbiz.de/10014307496
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Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Decision 41 (2014) 1, pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
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Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Vision : the journal of business perspective 19 (2015) 4, pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
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Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
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Empirical study on the relationships of internet banking quality, customer value, and customer satisfaction
Krisnato, Umbas - In: Expert journal of marketing 5 (2017) 1, pp. 17-27
The purpose of this conducted study was to test the direct and indirect effects of internet banking quality and customer value to customer satisfaction. This study uses descriptive analysis and multiple regression analysis to examine these relationships. The study is based on a survey conducted...
Persistent link: https://www.econbiz.de/10011764027