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Service Quality and Management
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Beziehungsmarketing
25,181
Relationship marketing
25,153
Service quality
20,649
Dienstleistungsqualität
20,633
Qualitätsmanagement
16,748
Quality management
14,429
Konsumentenverhalten
10,993
Consumer behaviour
10,981
Customer satisfaction
9,061
Kundenzufriedenheit
9,045
Theorie
5,350
Theory
5,267
Deutschland
5,168
Germany
4,807
Arbeitsorganisation
4,323
Work organization
3,275
USA
3,241
United States
3,138
Lieferantenmanagement
2,676
Markenführung
2,676
Brand management
2,675
Supplier relationship management
2,672
Wirtschaftsprüfung
2,632
Financial audit
2,619
Produktqualität
2,319
Product quality
2,314
Krankenhaus
2,299
Hospital
2,208
Social Web
2,154
Social web
2,153
Electronic Commerce
2,149
E-commerce
2,106
Markenimage
1,994
Brand image
1,991
Marketingmanagement
1,972
Marketing management
1,943
Health care
1,844
Gesundheitsversorgung
1,828
Customer service
1,700
Kundenservice
1,694
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10,734
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997
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821
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Bruhn, Manfred
175
Antony, Jiju
140
Homburg, Christian
115
Siciliani, Luigi
82
Kumar, V.
81
Han, Heesup
77
Stauss, Bernd
65
Huber, Frank
61
Devadasan, S. R.
60
Verhoef, Peter C.
60
Bauer, Hans H.
59
Mattila, Anna S.
59
Rahman, Zillur
58
Propper, Carol
55
Straume, Odd Rune
54
Töpfer, Armin
54
Talib, Faisal
53
Herrmann, Andreas
52
Hollebeek, Linda D.
50
Shahin, Arash
49
Dale, Barrie G.
46
Piller, Frank T.
46
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Svensson, Göran
45
Gil Saura, Irene
43
Krafft, Manfred
43
Reichwald, Ralf
43
Rivkin, Steven G.
43
Prentice, Catherine
42
Tuominen, Kari
42
Palmatier, Robert W.
41
Smith, Alan D.
41
Edvardsson, Bo
40
Kamiske, Gerd F.
40
Kumar, Vikas
39
Zink, Klaus J.
39
Brekke, Kurt R.
38
Cudney, Elizabeth A.
38
Madhani, Pankaj M.
38
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National Bureau of Economic Research
226
Springer Fachmedien Wiesbaden
128
OECD
70
IGI Global
51
Hochschulrektorenkonferenz
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
39
International Labour Organization (ILO), United Nations
36
European Foundation for the Improvement of Living and Working Conditions
34
International Monetary Fund (IMF)
26
World Bank
25
International Monetary Fund
24
Université Paris-Dauphine (Paris IX)
23
Deutsches Institut für Normung
22
Verlag Dr. Kovač
22
Books on Demand GmbH <Norderstedt>
21
Verband der Automobilindustrie
21
Deutsche Gesellschaft für Qualität
20
European Centre for the Development of Vocational Training
18
Shaker Verlag
18
Springer-Verlag GmbH
18
Nomos Verlagsgesellschaft
17
Europäische Kommission
14
Edward Elgar Publishing
12
HAL
12
Institut für Sozialwissenschaftliche Forschung <München>
12
World Bank Group
12
Fördergesellschaft Marketing an der Universität Augsburg
11
American Marketing Association
10
Haufe-Lexware GmbH & Co. KG
10
Institut Arbeit und Technik
10
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
10
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
9
Harvard Graduate School of Business Administration
9
OECD / Environment Directorate
9
Organisation for Economic Co-operation and Development
9
RWTH Aachen
9
Thüringen / Landesregierung
9
Universität St. Gallen
9
Carl Hanser Verlag
8
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
8
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Journal of business research : JBR
816
Journal of retailing and consumer services
736
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
681
International journal of hospitality management
579
International journal of productivity and quality management : IJPQM
514
The TQM journal : the international review of organizational improvement
502
International journal of quality & reliability management
461
Industrial marketing management : the international journal for industrial and high-tech firms
449
SpringerLink / Bücher
418
The service industries journal
418
International journal of production research
413
The journal of services marketing
339
Total quality management & business excellence
312
International journal of production economics
281
International journal of contemporary hospitality management
244
Working paper / National Bureau of Economic Research, Inc.
227
Quality management journal : QMJ
226
NBER working paper series
224
The journal of business & industrial marketing
211
Tourism management : research, policies, practice
203
Journal of hospitality marketing & management
202
NBER Working Paper
200
Cogent business & management
199
Journal of travel and tourism marketing
198
Journal of the Academy of Marketing Science
195
Journal of strategic marketing
193
European journal of operational research : EJOR
191
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
182
Services marketing quarterly
182
International journal of quality and service sciences
180
International journal of services and operations management
179
Journal of service research : JSR
174
International journal of electronic customer relationship management : IJECRM
168
Journal of service management
163
Service business
157
Gabler Edition Wissenschaft
154
Journal of air transport management
152
Asia Pacific journal of marketing and logistics
148
Management science : journal of the Institute for Operations Research and the Management Sciences
144
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ECONIS (ZBW)
57,457
USB Cologne (EcoSocSci)
2,197
RePEc
1,114
EconStor
574
USB Cologne (business full texts)
167
BASE
146
OLC EcoSci
61
ArchiDok
39
Other ZBW resources
32
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Showing
1
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1
Service quality and management
Kunst, Paul
(
ed.
);
Lemmink, Jos
(
ed.
);
Stauss, Bernd
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10014005928
Saved in:
2
Creating highly reliable health care : how reliability-enhancing work practices affect patient safety in hospitals
Vogus, Timothy J.
;
Iacobucci, Dawn
- In:
ILR review : the journal of work and policy
69
(
2016
)
4
,
pp. 911-938
Persistent link: https://www.econbiz.de/10011689565
Saved in:
3
High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying
;
Jiang, Yuan
;
Liao, Hui
;
Sturman, Michael C.
- In:
Human resource management
56
(
2017
)
5
,
pp. 747-767
Persistent link: https://www.econbiz.de/10011762733
Saved in:
4
Quality and effectiveness of enterprise resource planning - customer relationship management systems : implications for information systems marketing strategies
Hatzithomas, Leonidas
;
Stamelos, Ioannis
;
Fotiadis, Thomas
- In:
The journal of applied business research
23
(
2007
)
3
,
pp. 33-52
Persistent link: https://www.econbiz.de/10003506657
Saved in:
5
Vom Laden-Hüter zum Dienstleistungspartner - muß der Handel das Verkaufen neu lernen?
Beyer, Lothar
;
Micheel, Brigitte
- In:
Wissensteilung : zur Dynamik von Innovation und …
,
(pp. 221-251)
.
1999
Persistent link: https://www.econbiz.de/10001451796
Saved in:
6
Flexible Bürokratie : zur Logik aktueller Rationalisierungtendenzen bei Finanzdienstleistern
Dose, Carsten
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002678226
Saved in:
7
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
8
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
9
Qualität mehrstufiger Dienstleistungsinteraktionen : Besonderheiten bei Dienstleistungsunternehmen mit direktem und indirektem Kundenkontakt
Murmann, Britta
-
1999
Persistent link: https://www.econbiz.de/10000683486
Saved in:
10
Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf
-
1997
Persistent link: https://www.econbiz.de/10000630484
Saved in:
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