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Service Quality and Management
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Relationship marketing
26,376
Beziehungsmarketing
25,701
Service quality
21,770
Dienstleistungsqualität
21,019
Qualitätsmanagement
16,908
Quality management
15,223
Consumer behaviour
11,429
Konsumentenverhalten
11,353
Customer satisfaction
9,511
Kundenzufriedenheit
9,271
Theorie
5,381
Theory
5,303
Deutschland
5,183
Germany
4,825
Arbeitsorganisation
4,362
Work organization
3,364
USA
3,271
United States
3,144
Brand management
2,744
Markenführung
2,740
Lieferantenmanagement
2,730
Supplier relationship management
2,726
Wirtschaftsprüfung
2,684
Financial audit
2,671
Product quality
2,385
Produktqualität
2,374
Krankenhaus
2,366
Hospital
2,276
Social Web
2,240
Social web
2,239
Electronic Commerce
2,212
E-commerce
2,173
Brand image
2,065
Markenimage
2,058
Marketingmanagement
2,027
Marketing management
2,013
Health care
1,910
Gesundheitsversorgung
1,879
Customer service
1,801
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1,733
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Conference paper
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Ratgeber
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Bruhn, Manfred
175
Antony, Jiju
145
Homburg, Christian
114
Siciliani, Luigi
82
Kumar, V.
80
Han, Heesup
78
Stauss, Bernd
68
Huber, Frank
61
Mattila, Anna S.
61
Devadasan, S. R.
60
Verhoef, Peter C.
60
Bauer, Hans H.
59
Rahman, Zillur
58
Propper, Carol
56
Straume, Odd Rune
54
Svensson, Göran
54
Töpfer, Armin
54
Talib, Faisal
53
Herrmann, Andreas
52
Shahin, Arash
52
Hollebeek, Linda D.
51
Dale, Barrie G.
46
Piller, Frank T.
46
Prybutok, Victor R.
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Prentice, Catherine
45
Gil Saura, Irene
43
Krafft, Manfred
43
Reichwald, Ralf
43
Rivkin, Steven G.
43
Palmatier, Robert W.
41
Smith, Alan D.
41
Edvardsson, Bo
40
Kamiske, Gerd F.
40
Kumar, Vikas
40
Mittal, Vikas
39
Zink, Klaus J.
39
Brekke, Kurt R.
38
Cudney, Elizabeth A.
38
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National Bureau of Economic Research
226
Springer Fachmedien Wiesbaden
128
OECD
77
IGI Global
51
Hochschulrektorenkonferenz
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
39
International Labour Organization (ILO), United Nations
36
European Foundation for the Improvement of Living and Working Conditions
34
International Monetary Fund
29
International Monetary Fund (IMF)
26
World Bank
25
Université Paris-Dauphine (Paris IX)
23
Deutsches Institut für Normung
22
Verlag Dr. Kovač
22
Books on Demand GmbH <Norderstedt>
21
Deutsche Gesellschaft für Qualität
21
Verband der Automobilindustrie
21
European Centre for the Development of Vocational Training
19
Nomos Verlagsgesellschaft
18
Shaker Verlag
18
Springer-Verlag GmbH
18
Europäische Kommission
14
Edward Elgar Publishing
13
HAL
12
Institut für Sozialwissenschaftliche Forschung <München>
12
World Bank Group
12
Fördergesellschaft Marketing an der Universität Augsburg
11
American Marketing Association
10
Haufe-Lexware GmbH & Co. KG
10
Institut Arbeit und Technik
10
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
10
Taylor and Francis.
10
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
9
Harvard Graduate School of Business Administration
9
OECD / Environment Directorate
9
Organisation for Economic Co-operation and Development
9
RWTH Aachen
9
Thüringen / Landesregierung
9
Universität St. Gallen
9
Carl Hanser Verlag
8
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Journal of business research : JBR
817
Journal of retailing and consumer services
742
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
681
International journal of hospitality management
617
International journal of productivity and quality management : IJPQM
542
The TQM journal : the international review of organizational improvement
502
International journal of quality & reliability management
470
Industrial marketing management : the international journal for industrial and high-tech firms
450
The service industries journal
421
SpringerLink / Bücher
418
International journal of production research
415
The journal of services marketing
339
Total quality management & business excellence
321
International journal of production economics
287
International Journal of Quality & Reliability Management
258
International journal of contemporary hospitality management
244
The journal of business & industrial marketing
232
Quality management journal : QMJ
228
Working paper / National Bureau of Economic Research, Inc.
227
NBER working paper series
224
Tourism management : research, policies, practice
212
Journal of hospitality marketing & management
205
Journal of the Academy of Marketing Science
203
Journal of Services Marketing
202
NBER Working Paper
200
Cogent business & management
199
Journal of travel and tourism marketing
198
Journal of strategic marketing
196
European journal of operational research : EJOR
192
International journal of quality and service sciences
189
International journal of six sigma and competitive advantage : IJSSCA
186
Services marketing quarterly
185
Auditing : a journal of practice & theory
183
International journal of services and operations management
181
Journal of service research : JSR
174
International journal of electronic customer relationship management : IJECRM
171
Journal of service management
169
Service business
157
Gabler Edition Wissenschaft
154
Journal of air transport management
152
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ECONIS (ZBW)
58,383
Other ZBW resources
2,206
USB Cologne (EcoSocSci)
2,197
RePEc
1,114
EconStor
578
USB Cologne (business full texts)
167
BASE
146
OLC EcoSci
61
ArchiDok
39
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81
Qualitätssicherung im Umgang mit Kunden
Roebers, Frank
;
Nebel, Nane
- In:
Das Franchise-System : Handbuch für Franchisegeber und …
,
(pp. 384-392)
.
2008
Persistent link: https://www.econbiz.de/10003701144
Saved in:
82
Antecedents to service quality in a service centre environment
Green, Kenneth W.
;
Rudolph, Leah
;
Stark, Carl
- In:
International journal of services and standards
4
(
2008
)
2
,
pp. 167-181
Persistent link: https://www.econbiz.de/10003672561
Saved in:
83
Question order effects in measuring service quality
DeMoranville, Carol W.
;
Bienstock, Carol C.
-
2007
Persistent link: https://www.econbiz.de/10003540295
Saved in:
84
Toward understanding conflicts between customers and employees' perceptions and expectations : evidence of Iranian bank
Rostamy, Ali Asghar Anvary
- In:
Journal of business economics and management
10
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003944131
Saved in:
85
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
86
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
87
Product quality and customer benefit
Blecharz, Pavel
;
Stverkova, Hana
-
2011
Persistent link: https://www.econbiz.de/10009266783
Saved in:
88
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
89
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
90
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
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