, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the …, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report … provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in …

hotels. A growing number of firms in hospitality and tourism industries introduce service robots to reduce their operational … previous research on robot’s acceptance, our research framework analyzes how these attributions may be shaped by customers …’ perceptions of robot’s human likeness and their affinity with the robot. Structural equation modelling is used to analyze data …