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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Notes from the search for deep indicators in services
Heskett, James L. - In: Journal of service management 25 (2014) 3, pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
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Employee loyalty and engagement in UAE public sector
Ibrahim, Maha; Al Falasi, Saoud - In: Employee relations 36 (2014) 5, pp. 562-582
Persistent link: https://www.econbiz.de/10010393302
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The effect of employee loyalty on wages
Masakure, Oliver - In: Journal of economic psychology : research in economic … 56 (2016), pp. 274-298
Persistent link: https://www.econbiz.de/10011704523
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Loyal employees in difficult settings : the compounding effects of inter-professional dysfunction and employee loyalty on job tension
Rice, Bridget; Knox, Kathy; Rice, John; Martin, Nigel; … - In: Personnel review : a professional journal reporting new … 46 (2017) 8, pp. 1755-1769
Persistent link: https://www.econbiz.de/10011775601
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Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad; Aman-Ullah, Attia; … - In: International journal of hospitality management 112 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
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Employees management : evidence from gamification techniques
Hussain, Saima; Qazi, Sara; Ahmed, Rizwan Raheem; … - In: Montenegrin journal of economics 14 (2018) 4, pp. 97-107
Persistent link: https://www.econbiz.de/10012266969
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Employee loyalty on organisational success : an empirical study
Vasumathi, A.; Thangaiah, Stephan I. S.; Anand Kumar D.; … - In: International journal of services and operations … 40 (2021) 3, pp. 426-444
Persistent link: https://www.econbiz.de/10012800808
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Developing a model for classifying employee behaviour based on job satisfaction and loyalty using gap analysis and loyalty matrix with a case study in the gas industry
Goujani, Afshin Jahanbazi; Shahin, Arash; Isfahani, Ali Nasr - In: International journal of productivity and quality … 27 (2019) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012054879
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The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel; Ashill, Nicholas J. - In: Marketing intelligence & planning 28 (2010) 5, pp. 600-624
Persistent link: https://www.econbiz.de/10008651751