Illia, Laura; Colleoni, Elanor; Meggiorin, Katia - In: International Journal of Bank Marketing 39 (2021) 5, pp. 709-724
Purpose: The purpose of this paper is to empirically explore under which conditions Tweets of infomediaries (i.e. ordinary users having few or no followers on Twitter) might nevertheless promote a negative sentiment toward a corporation to the point of having a negative impact on the...