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An application of quality func...
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11
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
12
"Community and health-care service quality in Kosovo" : "a confirmatory analytical approach"
Hoxha, Myesere Avdyl
- In:
Journal of enterprising communities : people and places …
17
(
2023
)
2
,
pp. 535-561
Persistent link: https://www.econbiz.de/10014339516
Saved in:
13
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
14
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
15
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
16
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
17
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
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18
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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19
The impact of government accreditation in the field of the quality of medical services on the satisfaction of patients in Romania
Ceocea, Costel
;
Ceocea, Raluca Alexandra
;
Cosma, Aurora
; …
- In:
Studies and scientific researches / Faculty of Economic …
32
(
2020
),
pp. 24-37
Persistent link: https://www.econbiz.de/10012422951
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20
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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