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The impact of service robots in retail : exploring the effect of novelty priming on consumer behavior
Wang, Yawei; Kang, Qi; Zhou, Shoujiang; Dong, Yuanyuan; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013366275
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How smart should a service robot be?
Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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Customer-robot interactions : understanding customer experience with service robots
Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
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Effect of customer's perception on service robot acceptance
Li, Yi; Wang, Chongli - In: International journal of consumer studies 46 (2022) 4, pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
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You don't have to tip the human waiters anymore, but ... : unveiling factors that influence consumers' willingness to pay a price premium for robotic restaurants
Chuah, Stephanie Hui-Wen; Jitanugoon, Siriprapha; … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3553-3587
Persistent link: https://www.econbiz.de/10013412922
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Human vs robot baristas during the COVID-19 pandemic : effects of masks and vaccines on perceived safety and visit intention
Choi, Miju; Choi, Youngjoon; Kim, Seongseop; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 469-491
Persistent link: https://www.econbiz.de/10013546061
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Intelligent automation in hospitality : exploring the relative automatability of frontline food service tasks
Tuomi, Aarni; Ascenção, Mário Passos - In: Journal of hospitality and tourism insights 6 (2023) 1, pp. 151-173
Persistent link: https://www.econbiz.de/10013536103
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Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing; Deng, Xun; Fan, Hua - In: Journal of service research 26 (2023) 3, pp. 441-458
Persistent link: https://www.econbiz.de/10014325998