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21,628
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4,993
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Nijkamp, Peter
132
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131
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125
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119
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109
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107
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106
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103
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98
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97
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92
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86
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85
Lusk, Jayson L.
85
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84
Usman, Osly
84
Walsh, Gianfranco
84
Foxall, Gordon R.
83
Havránková, Zuzana
78
Loureiro, Sandra Maria Correia
78
Spiller, Achim
78
Havranek, Tomas
77
Siciliani, Luigi
76
Laroche, Michel
75
Poot, Jacques
75
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73
Thaichon, Park
73
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72
Mittal, Vikas
72
Sharma, Piyush
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71
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Europäische Kommission
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Journal of travel and tourism marketing
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The journal of product & brand management
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Journal of marketing research : JMR
408
International journal of contemporary hospitality management
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Journal of marketing management : MM
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Journal of retailing
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The journal of brand management : an international journal
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Cogent business & management
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of hospitality marketing & management
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
354
Marketing intelligence & planning
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Marketing letters : a journal of research in marketing
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Journal of international consumer marketing
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Journal of strategic marketing
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International journal of retail & distribution management
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Journal of business ethics : JOBE
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International Journal of Bank Marketing
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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USB Cologne (EcoSocSci)
2,015
EconStor
1,449
BASE
384
OLC EcoSci
81
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42
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10
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date (oldest first)
1
Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis
Najjar, Hechmi
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 182-202
Persistent link: https://www.econbiz.de/10012258654
Saved in:
2
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
3
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
A meta-analysis of customer loyalty in the banking services industry
Valipour, Ali
;
Noraei, Mahmoud
;
Kavosh, Kamyar
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10012106933
Saved in:
6
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
7
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
8
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
9
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
10
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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