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Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu; Cai, Ruiying; King, Ceridwyn - In: Journal of business research : JBR 117 (2020), pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
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Conversational robo advisors as surrogates of trust : onboarding experience, firm perception, and consumer financial decision making
Hildebrand, Christian; Bergner, Anouk - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 659-676
Persistent link: https://www.econbiz.de/10012587371
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Cross-cultural differences in information processing of chatbot journalism : chatbot news service as a cultural artifact
Shin, Donghee; Al-Imamy, Saifeddin; Hwang, Yujong - In: Cross cultural & strategic management 29 (2022) 3, pp. 618-638
Persistent link: https://www.econbiz.de/10013286188
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Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika; Weiger, Welf Hermann; Hammerschmidt, Maik - In: Journal of service management 33 (2022) 2, pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
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Enhancing trust in online grocery shopping through generative AI chatbots
Chakraborty, Debarun; Kar, Arpan Kumar; Patre, Smruti; … - In: Journal of business research : JBR 180 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014556450
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Whether to trust chatbots : applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce
Wang, Cuicui; Li, Yiyang; Fu, Weizhong; Jin, Jia - In: Journal of retailing and consumer services 73 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303157
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Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling; Markovitch, Dmitri G.; Stough, Rusty A. - In: Journal of retailing and consumer services 76 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
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Using chatbots in e-retailing : how to mitigate perceived risk and enhance the flow experience
Silva, Susana C.; De Cicco, Roberta; Vlačić, Božidar; … - In: International journal of retail and distribution management 51 (2023) 3, pp. 285-305
Persistent link: https://www.econbiz.de/10013552712
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Maybe it's right, maybe it's wrong : structural and social determinants of deception in negotiation
Olekalns, Mara; Horan, Christopher J.; Smith, Philip L. - In: Journal of business ethics : JOBE 122 (2014) 1, pp. 89-102
Persistent link: https://www.econbiz.de/10010393214
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The dual-process model of similarity in cause-related marketing : how taxonomic versus thematic partnerships reduce skepticism and increase purchase willingness
Mendini, Monica; Peter, Paula C.; Gibbert, Michael - In: Journal of business research : JBR 91 (2018), pp. 195-204
Persistent link: https://www.econbiz.de/10011902927