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101
Measuring customer satisfaction on WebQual dimension for online banking : an empirical study
Goswami, Shubham
- In:
Paradigm : the journal of Institute of Management Technology
17
(
2013
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011759242
Saved in:
102
Quality model for internet banking services & customer satisfaction
Nazeri, Ali
;
Babayof, Fatemeh
;
Keshavarzi, Majid
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
3
,
pp. 590-599
Persistent link: https://www.econbiz.de/10012209387
Saved in:
103
Ausgewählte verhaltenswissenschaftliche Theorien zur Erklärung der
Kundenzufriedenheit
mit Selbstbedienungskassen im Handel
Boslau, Madlen
-
2008
Persistent link: https://www.econbiz.de/10003752767
Saved in:
104
Self-service systems : quality dimensions and users' profiles
Gurău, Călin
- In:
Cases on managing e-services
,
(pp. 48-59)
.
2009
Persistent link: https://www.econbiz.de/10003769489
Saved in:
105
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
106
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
107
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
108
Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva
- In:
Leadership in spaces and places
,
(pp. 163-180)
.
2015
Persistent link: https://www.econbiz.de/10011318301
Saved in:
109
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
110
Why do customers use self-service information technologies in retail?
Kallweit, Katrin
;
Spreer, Philipp
;
Toporowski, Waldemar
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
Saved in:
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