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Self-service technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.; Theotokis, Aristeidis - In: Journal of interactive marketing : a quarterly … 54 (2021), pp. 25-39
Persistent link: https://www.econbiz.de/10012592151
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Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush; Ueno, Akiko; Kingshott, Russel - In: Journal of retailing and consumer services 59 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
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The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja; Bujisic, Milos; Bilgihan, Anil; Yang, Wan - In: Technological forecasting & social change : an … 123 (2017), pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
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Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana; Huang, Yanliu - In: Journal of business research : JBR 170 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
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Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria; Stagno, Emanuela; Donato, Carmela - In: The journal of services marketing 38 (2024) 3, pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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Motivational determinants of digital ticketing : the mediating effect of service satisfaction and the moderating effect of psychological discomfort
Kim, Sanghoon; Yu, Ho Yeol; Lee, Hyun-Woo - In: International journal of sports marketing & sponsorship 23 (2022) 2, pp. 326-345
Persistent link: https://www.econbiz.de/10013369897
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Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung; Kim, Yejin; Lee, Gyumin - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
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Self-service technology recovery : the importance of psychological need support
Keating, Byron W.; Aslan, Marjan - In: Journal of service management 34 (2023) 4, pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
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Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne; Bone, Paula Fitzgerald; Sadeghein, Raika - In: The journal of services marketing 36 (2022) 2, pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
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Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762