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Exploring antecedents of online banking customers and empirical validation

Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491

Persistent link: https://www.econbiz.de/10011283347

Customer-perceived internet banking service quality : a study in national capital region of India

Singh, Shamsher - In: International journal of financial services management … 7 (2014) 2, pp. 113-138

Persistent link: https://www.econbiz.de/10010483837

Impact of service quality, customer satisfaction and switching costs on customer loyalty

Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405

Persistent link: https://www.econbiz.de/10012670698

Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services

Prasadh, R. Ragu; Arun, Chockalingam Joe - In: Indian journal of economics & business : IJEB 18 (2019) 2, pp. 487-504

Persistent link: https://www.econbiz.de/10012668869

Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)

Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66

Persistent link: https://www.econbiz.de/10012304449

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Empirical study on the relationships of internet banking quality, customer value, and customer satisfaction

Krisnato, Umbas - In: Expert journal of marketing 5 (2017) 1, pp. 17-27

of internet banking, and only focuses on customers of internet banking use of one single bank. The originality of this … research relies on the insights of internet banking quality leading to customer satisfaction and increasing the value of a bank …

Persistent link: https://www.econbiz.de/10011764027

Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks

Hoang Thi Bich Chi; Le, Angelina Nhat Hanh - In: Journal of economic development 23 (2016) 2, pp. 137-160

Persistent link: https://www.econbiz.de/10011647707

The impact of using kiosk on enterprise systems in service industry

Chen, Jengchung V.; Yen, David; Dunk, Kimberly; … - In: Enterprise information systems 9 (2015) 7/8, pp. 835-860

Persistent link: https://www.econbiz.de/10011389972

Self-service operations at retail stores : the role of inter-customer interactions

Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, … - In: Production and operations management : an international … 22 (2013) 4, pp. 888-914

Persistent link: https://www.econbiz.de/10009791631