//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The relationship between servi...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
83,902
Konsumentenverhalten
81,454
Bank
65,352
Service quality
21,814
Dienstleistungsqualität
21,061
Theorie
16,123
Theory
15,848
Customer satisfaction
15,567
Kundenzufriedenheit
13,981
Relationship marketing
12,933
Beziehungsmarketing
12,855
Deutschland
11,447
USA
11,149
United States
10,111
Germany
8,508
Brand management
7,866
Markenführung
7,820
Brand image
7,011
Markenimage
6,963
Online-Handel
6,115
Online retailing
6,099
Indien
5,814
India
5,696
Kreditgeschäft
5,660
Bank lending
5,468
Social Web
5,324
Welt
5,324
Social web
5,322
World
5,271
Bankenregulierung
4,908
Bank regulation
4,896
Online-Marketing
4,757
Internet marketing
4,749
EU-Staaten
4,661
EU countries
4,593
Einzelhandel
4,584
Finanzsektor
4,543
Retail trade
4,528
Financial sector
4,503
Electronic Commerce
4,423
more ...
less ...
Online availability
All
Undetermined
51,482
Free
43,614
Type of publication
All
Article
110,840
Book / Working Paper
67,574
Journal
1,282
Other
40
Type of publication (narrower categories)
All
Article in journal
87,084
Aufsatz in Zeitschrift
87,084
Graue Literatur
17,941
Non-commercial literature
17,941
Working Paper
14,827
Arbeitspapier
13,750
Aufsatz im Buch
10,446
Book section
10,446
Hochschulschrift
5,670
research-article
3,887
Thesis
3,859
Collection of articles of several authors
3,052
Sammelwerk
3,052
Aufsatzsammlung
1,599
Konferenzschrift
1,242
Dissertation u.a. Prüfungsschriften
1,038
Bibliografie enthalten
999
Bibliography included
999
Conference paper
924
Konferenzbeitrag
924
Case study
773
Fallstudie
773
Conference proceedings
744
Collection of articles written by one author
522
Sammlung
522
No longer published / No longer aquired
486
Amtsdruckschrift
464
Government document
464
Lehrbuch
452
Article
417
Business report
415
Geschäftsbericht
415
Textbook
390
Reprint
241
conceptual-paper
238
Statistik
227
review-article
221
Handbook
213
Handbuch
213
case-report
179
more ...
less ...
Language
All
English
149,392
German
17,131
Undetermined
9,132
French
1,174
Spanish
757
Italian
752
Russian
585
Polish
450
Portuguese
114
Dutch
110
Hungarian
82
Swedish
77
Danish
65
Ukrainian
54
Czech
47
Romanian
43
Croatian
42
Norwegian
39
Finnish
34
Serbian
32
Lithuanian
30
Slovenian
23
Arabic
21
Bulgarian
20
Slovak
18
Turkish
12
Albanian
7
Chinese
6
Hindi
5
Latvian
5
Bosnian
4
Indonesian
4
Afrikaans
3
Estonian
3
Japanese
3
Multiple languages
3
Swahili (macrolanguage)
3
Azerbaijani
2
Modern Greek (1453-)
2
Macedonian
2
more ...
less ...
Author
All
Berger, Allen N.
198
Ongena, Steven
195
Hasan, Iftekhar
164
Molyneux, Philip
155
Beck, Thorsten
147
Han, Heesup
146
Weill, Laurent
143
Mattila, Anna S.
132
Levine, Ross
123
Belk, Russell W.
115
Huber, Frank
112
Bauer, Hans H.
111
Buch, Claudia M.
108
Phau, Ian
106
Grunert, Klaus G.
103
Bruhn, Manfred
102
Hassan, M. Kabir
100
Mester, Loretta J.
100
Homburg, Christian
99
Tarazi, Amine
99
Agarwal, Sumit
98
Demirgüç-Kunt, Asli
98
Saunders, Anthony
95
Degryse, Hans
94
Herrmann, Andreas
93
Koetter, Michael
93
Carletti, Elena
91
Acharya, Viral V.
88
Wiedmann, Klaus-Peter
87
Fadzlan Sufian
85
Lusk, Jayson L.
85
Usman, Osly
84
Foxall, Gordon R.
83
Grewal, Dhruv
83
Asongu, Simplice
82
Gierl, Heribert
81
Khare, Arpita
81
Dwivedi, Yogesh Kumar
80
Laeven, Luc
79
Stavins, Joanna
79
more ...
less ...
Institution
All
National Bureau of Economic Research
1,004
Springer Fachmedien Wiesbaden
224
OECD
126
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
113
International Monetary Fund
80
World Bank
74
IGI Global
55
Verlag Dr. Kovač
54
Internationaler Währungsfonds
46
Edward Elgar Publishing
44
International Monetary Fund (IMF)
44
London School of Economics and Political Science
43
Books on Demand GmbH <Norderstedt>
40
Deutsche Bundesbank
39
International Labour Organization (ILO), United Nations
39
Banca d'Italia
38
Institute of European Finance <Bangor, Gwynedd>
38
Basel Committee on Banking Supervision
37
Nomos Verlagsgesellschaft
37
American Marketing Association
36
Federal Reserve Bank <New York, NY>
33
Inter-American Development Bank
32
Bundesverband Deutscher Banken
31
International Energy Agency
30
Federal Reserve Bank of Chicago
29
Weltbank
29
European Association of Agricultural Economists - EAAE
28
World Bank Group
28
Institut für Demoskopie Allensbach
26
Bank of England
24
Europäische Zentralbank
24
Information Resources Management Association
23
Finanz Colloquium Heidelberg
22
Friedrich-Schiller-Universität Jena
22
Banka e Shqipërisë
21
Europäische Investitionsbank
21
HAL
21
Federal Reserve Bank of New York
20
Shaker Verlag
20
Europäische Kommission
19
more ...
less ...
Published in...
All
Journal of business research : JBR
2,256
Journal of retailing and consumer services
2,228
International journal of hospitality management
1,097
NBER working paper series
994
Working paper / National Bureau of Economic Research, Inc.
849
Journal of banking & finance
830
International journal of consumer studies
803
NBER Working Paper
765
Psychology & marketing
718
SpringerLink / Bücher
640
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
612
Die Bank
602
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
The service industries journal
532
Tourism management : research, policies, practice
489
European Journal of Marketing
478
Cogent business & management
452
Management science : journal of the Institute for Operations Research and the Management Sciences
443
Asia Pacific journal of marketing and logistics
440
Euromoney
421
Journal of travel and tourism marketing
421
Journal of Consumer Marketing
415
Applied economics
401
Discussion paper / Centre for Economic Policy Research
400
The journal of services marketing
400
The journal of product & brand management
399
Journal of Services Marketing
388
European journal of marketing : EJM
387
Journal of marketing research : JMR
377
International journal of contemporary hospitality management
373
The journal of brand management : an international journal
370
Journal of retailing
360
Journal of marketing management : MM
359
Journal of the Academy of Marketing Science
346
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of marketing
343
Journal of hospitality marketing & management
342
Journal of international consumer marketing
333
Europäische Hochschulschriften / 5
326
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
325
more ...
less ...
Source
All
ECONIS (ZBW)
166,480
Other ZBW resources
4,915
USB Cologne (EcoSocSci)
3,942
RePEc
2,136
EconStor
1,634
USB Cologne (business full texts)
263
BASE
236
OLC EcoSci
109
ArchiDok
21
more ...
less ...
Showing
81
-
90
of
179,736
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
82
Internet service features and satisfaction among internet banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
83
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
84
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
85
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
86
Mobile
bank
applications : antecedents and consequences of young
bank
customer loyalty
Nourallah, Mustafa
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 131-149
Persistent link: https://www.econbiz.de/10012800132
Saved in:
87
The determination of user satisfaction with personal internet banking services in the context of Australia
Gharib, Padid Akbarzadeh
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
3
,
pp. 57-79
Persistent link: https://www.econbiz.de/10011584173
Saved in:
88
Internet banking : a review (2002-2016)
Keskar, Mugdha Y.
;
Pandey, Neeraj
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
Saved in:
89
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
90
The effect of the internet banking service quality on customer satisfaction : case study: Refah
bank
in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->