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Paradigmenwechsel in der Hotellerie : Aufbruch in die Managementmoderne?

Gardini, Marco A. - In: Handbuch Hospitality Management : Managementkonzepte, …, (pp. 19-49). 2009

Persistent link: https://www.econbiz.de/10003814786

An examination of customer loyalty and customer participation in the service recovery process in the Pakistani hotel industry : a pitch

Ashraf, Hafiz Ahmad; Manzoor, Nauman - In: Journal of accounting & management information systems … 16 (2017) 1, pp. 199-202

This pitch research letter (PRL) applies the pitch template developed by Faff (2015) to an academic project on customer loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template helped the pitchers to identify the core elements that...

Persistent link: https://www.econbiz.de/10011636581

Are reservations recommended? /Alexei Alexandrov and Martin Lariviere

Alexandrov, Alexei (contributor); … - 2007 - Rev. July 31, 2007

Persistent link: https://www.econbiz.de/10003752950

Licensed retail management

Lashley, Conrad - In: The Sage handbook of hospitality management, (pp. 460-483). 2008

Persistent link: https://www.econbiz.de/10003756784

The development of franchise operations in emerging markets : the case of a Poland-based restaurant operator

Klonowski, Darek; Power, Jacqueline L.; Linton, Daniel - In: Cornell hospitality quarterly : CQ 49 (2008) 4, pp. 436-449

Persistent link: https://www.econbiz.de/10003774201

Recovery strategies for service failures: the case of restaurants

Silber, Ilan; Israeli, Aviad; Bustin, Adi; Zvi, Ofir Ben - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 730-740

Persistent link: https://www.econbiz.de/10003893337

Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation

Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268

Persistent link: https://www.econbiz.de/10003978775

Verpflegungskonzeption als strategischer Ausgangspunkt

Seidl, Marcus; Fladung, Ulrich - In: Modernes Verpflegungsmanagement : best practices für …, (pp. 27-34). 2007

Persistent link: https://www.econbiz.de/10003591096

Verpflegungsbetriebe und deren Management

Bottler, Jörg - In: Modernes Verpflegungsmanagement : best practices für …, (pp. 53-87). 2007

Persistent link: https://www.econbiz.de/10003591104

Verhaltensmanagement

Bottler, Jörg - In: Modernes Verpflegungsmanagement : best practices für …, (pp. 113-128). 2007

Persistent link: https://www.econbiz.de/10003591114