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Service quality
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McColl-Kennedy, Janet R.
95
Zaki, Mohamed
23
Breidbach, Christoph F.
18
Sweeney, Jillian C.
12
Cheung, Lilliemay
11
Patterson, Paul G.
10
Brady, Michael K.
9
Gustafsson, Anders
9
Weerawardena, Jay
9
Witell, Lars
9
Coote, Leonard V.
8
Mccoll-Kennedy, Janet R.
8
Salunke, Sandeep
8
McColl-Kennedy, J. R.
7
Breidbach, Christoph
6
Brodie, Roderick J.
6
Hogan, Suellen J.
6
Snyder, Hannah
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Soutar, Geoffrey N.
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Theodoulidis, Babis
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Green, Teegan
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Russell-Bennett, Rebekah
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Frow, Pennie
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Amonini, Claudia
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Danaher, Tracey S.
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Elg, Mattias
3
Feldmann, Niels
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3
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Journal of business research : JBR
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12
Journal of Service Management
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The journal of services marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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California management review
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Customer engagement : contemporary issues and challenges
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Health Economics Review
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International Journal of Operations & Production Management
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International journal of consumer studies
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International journal of hospitality management
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of professional services marketing
1
Journal of service theory and practice
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MIS quarterly executive
1
Management review
1
Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Organizational research methods : ORM
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Review of managerial science : RMS
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ECONIS (ZBW)
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OLC EcoSci
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Other ZBW resources
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BASE
15
RePEc
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USB Cologne (EcoSocSci)
2
EconStor
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1
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
2
Gaining customer experience insights that matter
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
;
Lemon, Katherine N.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 8-26
Persistent link: https://www.econbiz.de/10012005747
Saved in:
3
Guest editorial: Health care in service science issue of Australasian Marketing Journal
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 165-167
Persistent link: https://www.econbiz.de/10010427977
Saved in:
4
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
5
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
6
Involvement, satisfaction, and brand loyalty in a small business services setting
Russell-Bennett, Rebekah
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
60
(
2007
)
12
,
pp. 1253-1260
Persistent link: https://www.econbiz.de/10003571123
Saved in:
7
Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
18
(
2010
)
3
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
Saved in:
8
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
9
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
10
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
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